Back to Resumes List

Wiper, Ordinary Seaman, Cook

Objective


I am seeking to apply the merchant marines training I have achieved to a new beginning as a merchant marine.


Experience


Employment History

Stage 3 Collector

CIT Group, Jacksonville, FL 2008-Present

• Service business accounts 120-181 days delinquent

• Negotiate payment arrangements to avoid charging off accounts

• Acts as a liaison on behalf of the customer negotiating end of lease, modifications, and refinancing contracts



Collector

ADT/Tyco Fire Security, Jacksonville, FL 2005-2008

• Serviced low balanced collection accounts 0-365 days delinquent

• Provided exceptional customer service to maintain customer retention

• Answered customers inquires in a timely manner

• Scheduled repair appointments



Account Resolution Specialist

Option One Mortgage Corporation, Jacksonville, FL 2004-2005

• Maintained customers accounts 0-365 days delinquent

• Communicated with title companies, attorneys, employers, and brokers to resolve verification of mortgage, payoff statements, payment histories related to final loan consideration

• Negotiated payment arrangements based upon customers financial information

• Strategically partnered with leadership to identify training needs within the department

• Maintained 100% quality assurance scores monthly



Collector

Household Finance, Jacksonville, FL 2003-2004

• Serviced customer accounts 30-120 days delinquent

• Negotiated payment arrangements

• Answered customers inquires in a timely manner


Education


Education

High School Diploma

Robert E. Lee High School

Graduated – 5/2000


Certification


MMD License

TWIC Card

STCW (Standard Training Certification and Watch keeping)


Skils


I am a very hard worker, and a team player. I work well with others and have good interpersonal and communication skills.


 


I am a hard working person, caring, and responsible. I am looking for a career that will challenge me and provides growth potential.

Jacksonville, FL,
View Contact Information