Objective
I am seeking to apply the merchant marines training I have achieved to a new beginning as a merchant marine.
Experience
Employment History
Stage 3 Collector
CIT Group, Jacksonville, FL 2008-Present
• Service business accounts 120-181 days delinquent
• Negotiate payment arrangements to avoid charging off accounts
• Acts as a liaison on behalf of the customer negotiating end of lease, modifications, and refinancing contracts
Collector
ADT/Tyco Fire Security, Jacksonville, FL 2005-2008
• Serviced low balanced collection accounts 0-365 days delinquent
• Provided exceptional customer service to maintain customer retention
• Answered customers inquires in a timely manner
• Scheduled repair appointments
Account Resolution Specialist
Option One Mortgage Corporation, Jacksonville, FL 2004-2005
• Maintained customers accounts 0-365 days delinquent
• Communicated with title companies, attorneys, employers, and brokers to resolve verification of mortgage, payoff statements, payment histories related to final loan consideration
• Negotiated payment arrangements based upon customers financial information
• Strategically partnered with leadership to identify training needs within the department
• Maintained 100% quality assurance scores monthly
Collector
Household Finance, Jacksonville, FL 2003-2004
• Serviced customer accounts 30-120 days delinquent
• Negotiated payment arrangements
• Answered customers inquires in a timely manner
Education
Education
High School Diploma
Robert E. Lee High School
Graduated – 5/2000
Certification
MMD License
TWIC Card
STCW (Standard Training Certification and Watch keeping)
Skils
I am a very hard worker, and a team player. I work well with others and have good interpersonal and communication skills.
I am a hard working person, caring, and responsible. I am looking for a career that will challenge me and provides growth potential.