Objective
A challenging position in information technology that will utilize my VSAT & Network Admin skills as well as my leadership skills.
Experience
Trace Systems Inc. SNAP/WPPL-D Field Support Rep Nov 2012-present
Serves as a primary RF FSR for U.S. Marines Corps bases in Southern Afghan
Experience with Mesh IP networks over radio (WPPL-D
Extensive knowledge of a broad range of IT concepts, principles, methods and practices
Maintained and deployed SIPR NIPR Access Point (SNAP), Support Wide Area Network (SWAN) and
Wireless Point to Point Link (WPPL) in support of USMC deployed networks operating in Southern Afghanistan.
Provided both on-site and over-the-phone elevated support for Marines and FSRs operating from remote locations.
Responsible for maintaining the Master Reference Terminal (MRT) and Assistant Master Reference
Terminal (AMRT) allowing for 24/7 network connectivity to a Linkway managed TDMA network.
Worked in the Service Repair Center for systems when they were damaged beyond field repair. This
included all aspects of electronic and RF diagnostics and troubleshooting as well as RMA and Maintenance Log
processes which remained 100% customer-facing.
Provided bi-weekly, formal classroom instruction to customers who required 'operator' status on the SNAP and WPPL tactical network systems.
Experience with system operations, engineering, design, installation, repair analysis, quality assurance, troubleshooting or installation and repair of telecommunications systems and infrastructure to applicable military and I3MP standards
Experience with the design, development, testing and evaluation of networks or network infrastructure and knowledge of IA policies, controls and regulations
Experience with performing analyses of system operations
Extensive experience in fault detection, isolation, and correction of hardware systems and individual components or cable infrastructure
DRS-TSI Satellite/Systems Analyst & System Administrator Mar 2010-Nov 2012
Experience with basic and complex network concepts
Experience with state of the art storage and retrieval methods, formulated specifications for computer used in coding, testing, debugging of computer software
Experience with high speed network topologies and satellite networks, and current computer operating systems and protocols
Expert level of understanding of signal flow, end to end configuration diagrams, and operation of specialized text equipment
Perform IOS upgrades and port security applications to active network switches and routers
Experience with the design requirements of military secure & non-secure voice, video, and data networks
Experience with protocol analysis, knowledge of common network protocols
Perform facilities and equipment maintenance including electrical and structural upgrades
Administer monthly network security scans including QTIP, Retina, and Gold Disk scans
Served as the technical advisor for all aspects of information technology efforts to include
information technology efforts to include project management
Provide technical expertise for performance, configuration, and deployment of tactical networks
Utilized Windows Active Directory for network administration and user account creation
Represent the IT team to users and management officials, private industry service
providers and contractor personnel
Review proposed and new regulations, consulting with user representatives and providing
technical and systems guidance and advice.
Configured servers for roles to include SEP & WSUS & File Server
Provide Secure Video Teleconference to include “bridged” sessions outside of network
Received certificate of training & experience/familiar with DoD DIACAP processes and requirements controls, and applications
Diagnosed system failures to isolate the source of failure in equipment, software, connectivity,
applications
Experience with design requirements for military secure and non-secure voice, video, and data networks
Provided desktop support including support for Microsoft Office, mapping printers, & data recovery
Provided technical guidance to other IT specialists within the area of responsibility
Experience with the analysis and design of business applications on complex, large scale systems including knowledge of data base management concepts
Experience installing and administering Microsoft windows XP, Vista, and Windows 7 operating systems
Managed Network Operation Center for MMCS & DCMA systems at Element, Battalion, & Brigade level
Plan, evaluate, diagnose and resolve problems, provide guidance network and Information
Technology issues
Assembly and installation of VSAT equipment from 1.2m up to 2.5 m antennas with related rx & tx devices
Administer multiple VMware servers including ESXi hosts and SAN storage array in live environment
Reconnected & reconfigured for HA high availability live windows server VMs
Experience in Communications Software, Hardware, and Networks
Trained users in software/hardware equipment, applications, IT, & network services
Represented DCMA Afghanistan on automation projects dealing with hardware/software
troubleshooting; contractor/activity connectivity; and systems development
WWLR IMO (Information Management Officer) Mar 2009- Mar 2010
Assistant IMO (Information Management Officer) for government supplied company used computers.
Provided hardware support to include mapping printers, scanners, and peripherals
Installed CAT5 cabling to applicable standards from network switch to customer computer
Performed network troubleshooting for loss of connectivity
Verification and tracking of warranty status on computing equipment
Provided hardware troubleshooting on computers, replacing components
Interacted with Toby Hanna Army Depot for repair of computers and warranty services
Provided guidance to users on U.S. Army information technology standards
Providing and installing additional software to support customer needs, MS Office, IEM, IETM
Performed inspections of Postal Operations at various bases around Afghanistan.
Filled key personnel positions on short notice to ensure efficient operation
Provided exceptional customer service to patrons from multiple nationalities
Performed user data backups and ran data recovery tools
COMCAST Cable Installer Chattanooga, TN Jun 2006- Dec 2007
Received and fulfilled work orders for installation of Cable and Cable internet in 2 state area.
Installed RG-6 cable in “home-run” for each outlet from demarcation point of customers premises
Installed line taps to compensate for calculated Db signal loss
Troubleshoot cable and cable internet issues till resolution was attained
Installed necessary software to support RF/Cable/Ethernet devices
Climbed utility poles to service and install cable services
Excellent understanding of underlying communications principles including attenuation, multiplexing,
Duplex-signal travel, digital, analog, and radio frequency
Direct TV Satellite Installer Chattanooga, TN May 2005- Jun 2006
Received and fulfilled work orders for installing satellite systems in a 3 state area.
Installed satellite dishes which are peaked to 3 satellites simultaneously
Ran RG-6 and phone cable to each receiver and peaked in the signal to maximum performance.
Tools used include: DigiSat / Signal Meter, Compass / Inclinometer, various related hand tools
Completed dish upgrades and TIVO/DVR additional outlet installs.
Trouble-shot signal problems from the LNB to the receiver and replaced faulty equipment if required.
Licensed by SBCA for residential and commercial installations
Excellent understanding of underlying communications principles such as polarization, attenuation,
switching, compression technologies, digital and analog
GA. DMVS Network Administrator/Examiner Feb 2003-May 2004
Maintained and supervised computing facilities, printers, secure systems, and ID printers
Established an inventory database to track computing equipment
Provided hardware support to include mapping printers, scanners, and peripherals
Installed additional software to customer computers when necessary
Installed CAT5 cabling from network switch to customer computer
Interacted with state level hardware repair facility when necessary
Performed network troubleshooting on LAN and WAN for use by state office
Maintained 10 public use computers for license and permit testing
Created user accounts for access to desktop computers and network resources
Performed data entry with personal information while ensuring data confidentiality
Interacted with computer users on one on one basis to achieve problem resolution
Installed Microsoft Windows operating systems with applicable updates applied
United States Marines Satellite/Communications Support Dec 1997- Dec 2001
Maintained computer systems and servers
Participated in field exercises performing v-sat and secure communications
Trained to test and repair satellite communications equipment
Responsible for military tactical radios hardware (HF, VHF, UHF, SATCOM)
Trained in corrective and preventative maintenance to the field level of repair.
Trained in employment and installation of VSAT terminals to support military forces
Duties included adjusting audio or data levels (modulation, encoding, FEC, spectral inversion)
Use of test equipment to identify and diagnose equipment faults to the component level
Installed CAT5 and CAT6 cabling to network devices and user terminals
Provided security for military assets to ensure confidentiality and data integrity
Experience installing and operating vendor supplied software for satellite modems
Trained to standards for implementation of secure and non-secure voice and data networks
Used applicable protocols and protocol analyzers to monitor network and data transmission equipment
Education
COMPTIA Security+ 2008 Certificate
DOD DIACAP Training Certificate
DOD Skill Port Network+ Certificate
DOD Skill Port Security+ Certificate
DOD Information Assurance Security Officer Certificate
SBCA Residential and Commercial Satellite Installer Certificate
COMCAST University Technician Level 1 Certificate
Diploma, Basic Combat and survival course, U.S. Marines, 1998
United States Marine Corps Dec 17, 1997 to Dec 16, 2001
Certification
COMPTIA Security+ 2008 Certificate
DOD DIACAP Training Certificate
DOD Skill Port Network+ Certificate
DOD Skill Port Security+ Certificate
DOD Information Assurance Security Officer Certificate
SBCA Residential and Commercial Satellite Installer Certificate
COMCAST University Technician Level 1 Certificate
Diploma, Basic Combat and survival course, U.S. Marines, 1998
United States Marine Corps Dec 17, 1997 to Dec 16, 2001
Skils
Education and experience in Windows Server 2003-2008, XP, Vista, Windows 7, Commercial VSAT, SNAP, WPPLD & CAISI, Harris, & Redline IP over radio, iDirect, COMTECH, Linkway, Dell, & HP servers, Cisco Routers & Switches, VMware, cable installation, logistics, & personnel management. Professional understanding of signal flow, end to end configuration diagrams and operation of specialized text equipment