Objective
Customer-focused, detail-orientated Individual with experience providing exceptional service, completing tasks on time in very busy environments and ensuring customer needs are exceeded. Experience in international relations, and a proven track record of ability to work within a team, and individually. Self-starter and motivated with excellent communication skills proven by the ability to successfully manage large projects, and work with people from very diverse backgrounds. Maintains a high level of energy and strong stamina required for lifting heavy loads, and working long hours under inclement conditions.
Experience
• Manage 20+ team members, providing them with the essential tools required to not only perform but exceed expectations in their positions.
• Responsible for Importing vehicles to various locations throughout nation while consistently meeting delivery deadlines.
• Successfully manage multiple properties simultaneously with seven years of consecutive growth towards top line budget, and overall profit. In this time period, we contained nearly one million customer interactions, and produced over $28M of revenue.
• Managed all aspects of the property, including customer relations, sales, account auditing, revenue management, forecasting, and employee maintenance.
• Sold more than $60,000 in product to numerous national chains, garnering one of the strongest sales records on the team.
• Managed relations with clients on various accounts, ensuring their needs were met at all times.
Auto Culture Entertainment ? Orlando, FL ? 2013 – Present
Operations Manager
• Responsible for Importing vehicles to various locations throughout nation while consistently meeting delivery deadlines.
• Proactively monitored vehicles to avert preventable breakdowns.
• Strong work ethic – known to work additional shifts and over-time as needed to ensure all orders are delivered on time.
• Responsible for delivering projects on time and working under specified budgets.
• Satisfactory completed all projects with no incident reports.
• Ensured accuracy of all incoming and outgoing orders while working under strict deadlines.
Marriott International ? City, State ? 2008 – Present
Assistant Manager / General Manager
• Successfully manage multiple properties simultaneously with seven years of consecutive growth towards top line budget, and overall profit. In time period, we contained over 900,000 customer interactions, and produced over $28M of revenue.
• Manage 20+ team members, providing them with the essential tools required to not only perform but exceed expectations in their positions.
• Oversaw accounting and auditing procedures to ensure all revenue sources were being sourced and utilized.
• Managed all aspects of the property, including customer relations, revenue management, forecasting, and employee maintenance.
• Cultivated new client relationships by participating in social gatherings and industry events.
• Performed accounts receivable and payable, ensuring the company remained within budget at all times.
Solargenix Technology ? City, FL ? 2008 – 2010
Specialist Sales Team Leader
• Sold more than $60,000 in products to numerous national chains, garnering one of the strongest sales records on the team.
• Provided technology and market advising.
• Managed relations with clients on various accounts, ensuring their needs were met at all times.
• Customer Liaison – Provided exceptional customer service while performing orders, resolving complaints, generating invoices and problem solving.
• Commended by sales executives for positive attitude, professionalism and customer service.
Education
Daytona State College, Daytona Beach, FL
Bachelor of Business Management ‘Candidate’
A.S.B.A - Association of Ship Brokers and Agents, Englewood Cliffs
, NJ: 2015
• Diploma of Chartering
• Diploma of Ship Agency
Certification
TECHNICAL SKILLS
Microsoft Office Suite – Word, Excel, Outlook, PowerPoint.
LANGUAGES
English, Mandarin Chinese (Operational Proficiency)
LICENSURE
TWIC Card
Skils
The strong relationships I build with customers, team members and upper management has resulted in huge gains in revenue and customer services scores. I am certain that my team-focused, positive attitude and emphasis on details and customer service would be a welcome addition to your organization. My resume will provide additional details concerning my qualifications and accomplishments, and I would welcome the opportunity for an interview to discuss the performance you can expect from me. Thank you in advance for your time and consideration. (I will be relocating, and am able to start 4 weeks after employment is secured).
• Managing 20+ team members, providing them with the essential tools required not only performing but also exceeding expectations in their positions.
• Responsible for importing vehicles to various locations throughout nation while consistently meeting delivery deadlines.
• Successfully manage multiple hotel properties simultaneously with seven years of consecutive growth towards top line budget, and overall profit. In this time period, we performed nearly one million customer interactions, and produced over $28M of revenue.
• Managed all aspects of the property, including customer relations, sales, account auditing, revenue management, forecasting, and employee maintenance.
• Sold more than $60,000 in product to numerous national chains, garnering one of the strongest sales records on the team.
• Managed relations with clients on various accounts, ensuring their needs were met at all times.
• I possess a TWIC card, and