Objective
To representing an agency as a vessel boarding agent. I enjoy interacting with different types of people, Account management experience, as well as maintaining a high level of customer service and communication.
Experience
1. Operations Coordinator - Express Container Services, Inc. (Norfolk, VA: Norfolk International Terminals) TWIC holder. April 2012 - Present
•Create and follow up with work orders and booking documents, modify the terminal's damages reports, and release equipment status into the system to maintain workflow.
•Communicate equipment changes with port operators and shipping companies by telephone and email to trigger immediate action on time-sensitive products.
•Designed a database using Excel spreadsheets to track efficiency and trends, as well as to support logistics and personnel management. Presented platform to upper management who adopted this database and now continues to utilize daily to maximize productivity.
•Accounts receivables and invoice development for steam ship line accounts.
•Daily data entry into PoolStat (HRCP Chassis Pool)
I have been extremely fortunate to have been learning from such knowledgeable professionals in the maritime industry.
2. Backstage Production Coordinator - Virginia Arts Festival (International Military Band event known as the Virginia International Tatto, as well as NATO Festival)
April 2012 & April 2013
•Coordinated all back of house items including equipment pricing and rental agreements, delivery logistics, and performer area set up.
•Backstage point of contact for over 900 cast members, responsible to resolve any back of house issues or concerns.
•Supervised and delegated tasks to up to ten volunteers at a time who assisted with back of house items.
•Served as liaison with venue staff in regards to the loading dock, venue equipment, and locking/unlocking doors.
3. Design and Management / President - Three Leaf Landscapes (Central Virginia)
2001-2010
•Executed account management, profit and loss tracking, and scheduling to run a successful small business.
•Responsible for all purchasing and inventory for products and equipment.
•Designed and implemented custom landscape designs and fence installations to enhance property functionality and aesthetics.
•Maintained constant customer contact and ensured client satisfaction.
Education
Old Dominion University, Norfolk, VA
B.S.B.A. Maritime and Supply Chain Management
ODU Propeller Club (2010 - 2012) - A student club organized to bring aspiring young minds together to volunteer within the community, network with maritime professionals, tour local ports and manufacturing facilities, and set personal and group goals.
Certification
Skils
Database creation and modeling (Excel)
Microsoft office, internet, and email (Outlook)
Strong mathematical and analytical Skills, interpersonal skills
Clear vision of work processes, setting and completing objectives to achieving goals
Above average organizational skills
Well rounded individual. Love kayaking, surfing, backpacking/hiking, playing music, reading, and cooking. I love life and I believe I would truly love becoming a vessel boarding agent.