Objective
Captain on either Casino Boat, Passenger Cruise Boat, or Hotel Water Shuttle Service; independent contractor for vessel delivery service
Experience
PROFESSIONAL EXPERIENCE
GUITAR CENTER, INC., Westlake Village, CA 1980-2008
Retail Leadership Trainer, Nationwide (2008)
• Conducted instructor-led classroom “Train-the Trainer” sessions for Assistant Managers at selected locations across the U.S.
• Developed all learning content and materials for training sessions including product knowledge, advanced sales skills and techniques, assessment, general business content and company initiatives.
• Delivered all classroom data results including assessment scores, product sales results, attendance logistics and role-play scenarios.
• Coordinated and coached vendors in development and delivery of product-specific learning content that conveyed vendor market position within Guitar Center’s selling strategies.
District Product Specialist, Great Lakes/Upper Midwest Region (2004-2007)
• Supported up to thirty-two retail locations in ten states instructing, training and motivating staffs in sales techniques, product knowledge, customer satisfaction, communication and negotiation.
• Coordinated with store management to assess and offer recommendations for inventory placement, merchandising and product assortment/offering.
• Attended vendor sponsored product training presentations on a quarterly basis to remain current on product features and benefits and maintain positive relationships.
Store Manager, Roseville, MI (2002-2004)
• Managed, directed and led up to thirty associates in commissioned sales and operations responsible for annual sales of $900K - $1M per year.
• Hired and trained sales staff to promote sales growth and positive vendor relations.
District Sales Manager, Great Lakes Region (1998-2002)
• Supervised and managed district sales for sixteen stores, with 320 associates representing $10M in annual sales for the Great Lakes Region.
• Conducted daily, weekly and monthly audits to assess and review store performance.
• Developed and implemented performance reporting tools for corporate management.
Store Manager, Covina, CA (1992-2002)
• Managed, directed and led up to eighteen associates in commissioned sales and operations with average monthly sales of $500K.
• Earned “Presidents Award” recognized for store turn-around efforts.
• Earned “Founders Award” for exemplifying founding values of Guitar Center.
Sales Associate/Asst. Manager/Sales Manager, Santa Ana, CA (1980-1992)
• Developed product sales strategies and trained employees. Established and monitored sales goals.
• Managed daily store and financial operations responsible for customer support and satisfaction, product merchandising, sales tracking and goals.
• Earned “Salesman of the Year” 1983-1990.
EDUCATION / TRAINING
2 Yr Degree Graduate, Liberal Arts, Macomb County Community College, Macomb, MI
Leadership Development, Management Coaching, Customer Service, Fred Pryor Seminars
I worked for Michigan Marine Salvage Co. on Lake St Clair, for Don Schmidt US Coast Guard retired, owner and operator
Education
Grammar School-St Veronica’s
High School- Grosse Pointe South
Associate Degree in Liberal Arts/ Macomb College / MS Windows, XP, Vista, Word, Excel, PowerPoint
College- Macomb College-2 years
Great Lakes Charter School, 50 Ton Great Lakes US Coast Guard License,
With an 80-Hour/Master 100GT Renewal, Towing Assistance endorsement.
Certification
Great Lakes Charter School, 50 Ton Great Lakes US Coast Guard License,
With an 80-Hour/Master 100GT Renewal, Towing Assistance endorsement, and TWIC Card.
CPR, Basic First Aid
Skils
Windows, XP, Vista, Word, Excel, PowerPoint
(please see resume for documentation of People Skills)
My family and I are planning to relocate to Stuart Florida area soon
I do not drink or smoke,
I have not ever been convicted of alcohol or drug abuse,
I have never been on probation or parole,
I have owned and operated my own boats without an incident