Objective
Looking for an opportunity to join a local company. Extensive experience in training and developtment of personal. Experience with marine and diesel operated power plants. Looking for a roll as a technical support, service manager, warranty manager or similar.
Experience
Wärtsilä North America— Ft. Lauderdale Florida 02/98 to Present
Field Service Technical Coordinator, 09/2008 to Present
Plan all field service jobs with the objective of fast & quality service to customers, including all Wärtsilä engine family lines found in the cruise ship industry, power plants and oil rigs just to mention a few. Technical evaluation during the jobs & to provide technical assistance to the sales department when needed. Development of Field Service engineers. Planning of the job & briefing before starting of the job and coordinate all the resources required for the job. Technical evaluation during the job & to support field service engineers for their technical queries during the maintenance. To plan field service activities especially special projects. Analyze service reports and ensure that correct procedures are followed. Support network field services requests.
Preparation of field service documentation for a concerned job and written communication with customer at the site. Coordinate with workshop for availability & delivery of tools logging. Follow up of customer complaints and prepare an immediate resolution. Coordinate with supplier/contractor to ensure job progress strict adherence to quality systems and way of working. When needed to join engineers for on site for technical support. Reviewing and approval of field service reports. Project Manager for large projects such as crankshaft replacements. Participate in technical and contract negotiations with clients for upcoming new projects. Responsible for budgeting of tools. Implementation of new services and development of new services. Formulate and communicate the local Field Service budget and action plan. Organize the activities and implement tasks set in the budget and action plan. Follow up and report the Field Service performance to upper management. Initiate implementation and solution of day to day operations. Factory certified in Wärtsilä product line.
Field Service Senior Service Engineer, 08/2004 to 09/2009
As a 4 Stroke Field Service Engineer I successfully installed, maintained, over hauled, repaired and commissioned Wärtsilä products worldwide. Prepare root cause analysis of performance related problems when needed and propose solutions. Render effective feedback regarding technical- service issues, provide reviews towards Product Management. Analyze engine performance reports and conclude on engine condition, then suggest further actions. Assist Field Service personnel and external customers, take part in remote troubleshooting.
Prepare instructions and / or carry out necessary measurements and analysis on engines in operation as needed. Describe procedures and suggest modifications of existing instructions’. Work out solutions to solve performance problems in cooperation with other experts in Technical Service. Support licensees, shipyards and owners in engine performance re-lated topics. Train personnel of Wärtsilä in engine performance related subjects. Support the field service process according to the service guide lines. Warranty engineer on power plants. Commissioning and delivery engineer of new vessels. Extensive travel and support for our customers in South America.
Field Service Senior Service Supervisor, 08/2002 to 09/2004
As a 4 Stroke Field Service Supervisor I successfully installed, maintained, over hauled, repaired and commissioned Wärtsilä engines worldwide, Applications varies from cruise ship, tankers, power plants, oil rigs tec. Support for the senior service engineers. Start up and commissioning of engines in ships and power plants. Extensive travel and support for our customers in South America.
Field Service Technician, 1998/ 08/2002
As a 4 Stroke Field Service Technician I provided support to our senior service engineers. Extensive travel and support for our customers in South America.
Florida Power and Energy Services 04/1991 to 01/1998
Workshop Manager-Field Service Support, 04/1991 to 01/1998
Complete remanufacture of Electromotive Diesel Engines ( EMD) MTU, Detroit Diesel, Caterpillar Diesel engines to be converted into marine engines or power plants. Component rebuilds. Commissioning, re power and overhaul of diesel engines in the field. Technical and Sales support. Training for new customers. Engine dyno operator. Travel worldwide to repair, install and repower diesel engines. Extensive travel and support for our customers in South America. Customer assistance Manager, customer service support for new clients.
Sun Power Diesel 01/1988 to 03/1991
Workshop and Field Service Technician -01/1988 to 03/1991
Complete repair of marine high speed diesel engines and medium speed diesel engines such as, Cat, EMD, Volvo, Onan, Mack, Ford, International, Cummins, Westerbeke, MAN, MTU, Detroit Diesel and Travel worldwide to repair, install and repower diesel engines. Extensive travel and support for our customers in South America.
Education
National Education Center 08/1983 to12/1984
Degree of Associate in Specialized Technology for successfully fulfilling all requirements prescribed in the Automotive Technique and Management Program.
Degree of Associate in Specialized Technology for successfully fulfilling all requirements prescribed in the Diesel Engine repair.
Certificates and Letters of recommendation available upon request.
Fully Bilingual English /Spanish.
Certification
Certified in numerous diesel engines brands. Factory certified in Wartsila Product Line.
Skils
Diesel engine related skills. Rigging Experience. Crane operator.