Team Leader Operations
- Corporate / Senior Management
-
Career Objective
Seeking a responsible career position, that will utilize my Education / Work Experience
and provide opportunity for continued career growth of my Firm and Myself.
Professional Experience
TOTAL EXPERIENCE: 5.9 YEARS
Jobs Details:
Company: Common Floor Pvt Ltd
Post Held: Team Leader Listing operations
Period: 03/08/2015 to Till Date
JOB PROFILE
Department: Listing Operations
Processing the reports on team productivity.
Work Allocations, Preparing reports, arranging fort night meetings and discuss the performance.
Taking one to one sessions with the users regarding their performance and their grey areas.
Preparing weekly and monthly presentations for the process to PAN India which gives idea about the monthly performance and causing areas.
Conducting training sessions and prepare action plans to avoid errors.
Conducting team meet and conference video call for process enhancement.
Experience of handling 59 users as the same time.
Handling client issues and queries by calling or if necessary being meeting them.
Preparing location wise data and arrange field executives for visit at client’s place
Preparing Incentives and Reimbursement for field executive’s on monthly basis
Achievements:
Got opportunity to visit Bangalore (Head Office) to lead meeting for service quality
Appreciation for preparing time analysis which made process in stream line
Appreciation from client’s for service delivery (Quality and Timeliness was the criteria)
Company: DHL India LTD
Post Held: Sr. Executive (Import Documentation)
Period: 29/07/2013 to 01/08/2015
JOB PROFILE
Department: Import Documentation (US)
Manifest & amend BLs as per customers request in accordance with Liner terms.
Releasing, invoices and printing of Bill of Ladings (BL’s) sent directly to the customers.
Processing the reports on team productivity.
Communicating with Front Office & shippers for amendments and further process.
Updating rates as per shippers service contract & Inco terms.
Rating the Bill of Lading as per customer and location requirement.
Updating Rate of Exchange for the Vessel.
Printing and Releasing of the Bills of Lading.
Preparing Error Data Bank.
Handling stations call regarding errors and for process improvement.
Preparing plans for Employee Improvement Plans.
Work Allocations, Preparing reports, arranging fort night meetings and discuss the performance.
Taking one to one sessions with the users regarding their performance and their grey areas.
Preparing monthly presentations for the process which gives idea about the monthly performance and causing areas.
Leading and Handling team in the absence of Team Leader and Manager.
Experience of migration process and leading 38 users
Conducting training sessions and prepare action plans to avoid errors.
Prepared Macros to make process simpler and smooth.
Always being initiative and proactive for every task.
Achievements:
Pat on The Back for the month of Jan 14
Created Standard Operating Procedure for the Process of Manual File Creation.
Star of The Month for Feb 14.
Star of The Quarter for the year 2014.
Company: MOL Information Processing Services (I) Pvt Ltd (Mitsui O.S.K. Lines)
Post Held: Jr. Executive (Export Documentation)
Period: 03/10/2011 to 27/07/2013
JOB PROFILE
Department: Export Documentation (Europe)
Manifestation of Bill of Lading for Europe.
Manifest and amend Bill of Ladings as per customers request in accordance with Liner terms.
Releasing, invoices and printing of Bill of Ladings sent directly to the customers.
Processing the reports on team productivity.
Communicating with Front Office & shippers for amendments and further process.
Updating rates as per shippers service contract & Inco terms.
Rating the Bill of Lading as per customer and location requirement.
Updating Rate of Exchange for the Vessel.
Printing and Releasing of the Bills of Lading.
Preparing Error Data Bank.
To make preparations of certificates necessary as per shipper’s requirement.
CCAM for China and CSI for US custom.
Dock Lock and Vessel Lock for the shipments.
Achievement:
Employee of The Month for May 13 (Performance and Accuracy was the criteria)
Company: Maersk Global Service Pvt Ltd
Post Held: Documentation Officer (Export)
Period : 29/03/2011 to 14/09/2011
JOB PROFILE
Department: Export Documentation (Brazil)
Manifestation of Bill of Lading for Brazil.
Manifest and amend BLs as per customers request in accordance with Liner terms.
Communicating with Front Office and shippers for amendments and further process.
Check bookings, freight charges and arrange bills for preparation.
Submission of reports of day to day working.
To make preparations of certificates necessary as per shipper’s requirement.
Amendments of bill of lading as per customers request.
Company: Global Telecom Ltd (GTL)
Post Held: Technical Support Executive (Idea)
Period : 31/08/2010 to 25/03/2011
JOB PROFILE
Department: Net-setter (IDEA Telecom)
Handling of Net Setter Complaints on Outlook and Revert Back of Complaints.
Working on Excel and Keeping Record of Day to Day Complaints.
Doing Online troubleshoot to the customer.
Allotting a Engineer Visit to Customers.
Submission of daily activity reports.
Handling Corporate Net setter Consumers.
Company: Reliance BPO
Post Held: Executive (Customer Service)
Period : 26/06/2008 to 16/07/2009
JOB PROFILE
Department: Customer Service
Handling Queries Of Customers
Handling Pre-Paid, Post-Paid, Broadband Consumer and Corporate Customers.
Education
Sr. No.
Academic Qualification
Year
1
MBA in Operations Management
2015
2
Post-Graduation Diploma in Business Administration (PGDBA) from Welingkar Institute of Management
2013
3
BSc. (Phy) passed from K.J.Somaiya College Of Sci. & Com (University of Mumbai)
2008
4
H.S.C passed from Kartika Junior College.
(Kurla, Mumbai)2004
5
S.S.C passed from GBM High school (Mumbai)
2002
Additional Qualification
Post Graduate Diploma in Business Administration (PGDBA) from “Welingkar Institute of Management“ - “Operations Management”
MBA In Operations Management From ITM (Institute For Technology And Management)
Computer Proficiency
Operating System : Window-2000, XP, 2007, and Vista
Basic in Computer : Excel, Word, Power Point
Personal Particulars
Date of Birth : 05.04.1986
Sex : Male
Nationality : Indian
Marital Status : Single
Permanent Resident : India
Languages Known : English, Marathi, & Hindi
Passport Number : Z2863804
Validity : From 28/02/2014 to 27/02/2024
Extra Curricular Activities
Listening Music
Reading Books
Traveling
Declaration
I here by declare that above information are true & correct to best of my own knowledge.
I believe in hard work sincerity & dedication. I process the willingness & ability to learn & believe in being a life long learner.
I get along with the best of terms with almost everyone which has proved to be an asset in my professional & personal life.
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Thank you for your time in reviewing my CV and I am looking forward to have an opportunity to let you know about myself more.
Place: Mumbai
Date:
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View Contact InformationMumbai, Maharashtra,