Objective
Looking for a tankerman position with a towboat company.
Experience
08/2009 – Current US Support Company Shreveport, LA
Lead Workforce Manager/ACCM
• Coached Agents on metric
• Provided Feedback to Floor Managers about agents progress
• Managed Schedules in Workforce Management through IEX and Avaya.
• Created reports, and coached agents, and Team Leads based on the following statistics. Average Handle Time, Outbound Percentage, Issue Resolve
• Monitored inbound calls for Quality assurance
• Created internal web based Tracking system for Issue Resolve
• Created and maintained Daily, weekly and monthly reports for call center metrics.
09/2006 – 7/2009 Florida Marine Transport Mandeville, LA
Tankerman IIa/PIC
• Check Tow
• Upkeep of Main Engines, Generators and Gear Boxes
• Load/Discharge Barges
• Build Tow
• General Housekeeping of boat
• Catch lines, and tie off Tow to dock
• Managed Deck Crew
03/2006 – 09/2006 Deval Towing Hackberry, LA
Deckhand
• Check Tow
• Upkeep of Main Engines, Generators and Gear Boxes
• Build Tow
• General Housekeeping of boat
• Catch lines, and tie off Tow to dock
02/2005 - 02/2006 Darkphuse Network Solutions Mesquite, TX
PC tech/Builder
• Build computer to customer order
• Install Networks
• Troubleshoot PC issues, and network connections
02/2004 - 02/2005 Deliverance Telcom Dallas, TX
Cable Installer/Network Tech
• Pull Cable, and punchdown on Phone blocks
• Troubleshoot connection issues
• Certify network connections via Wirescope
• Install internet lines T1, T3 and OC connections
12/2002 - 02/2004 Cardinal Health Roanoak, TX
PC Tech/Order Puller/Receiver
• Received in Partial and Bulk Freight
• Pulled orders Via Order picker Lift truck, and WHARF system
• Created statistics in excel for management review
• Ran reports/batch orders for order picking
07/2002 – 11/2002 EDS/Zero Chaos Southlake, TX
Field Engineer
• Installed Windows 2000
• Upgrade old systems
• Troubleshot Network/system issues
• Maintained User accounts in NT/Active Directory
Education
Certification
09/2006 Florida Marine Mandeville, La
Certification
• Deckhand Certifications
• Tankerman Certifications, MMD
03/2001 CCI Technical Arlington, TX
Certification
• MCP Certifications in Windows 2000 Pro, Server Active Directory, and network Infrastructure
Skils