Objective
I am a Tech Support executive with expertise in Database support, troubleshooting, analysis, hardware and problem-solving.• Working experience in the shipping softwares[PMS,SPS,CMS etc] support with domain knowledge of Shipping industry
Experience
SBN Technologics Pvt .Ltd [March 2008 – PRESENT]
Company Profile: Export oriented Software Development Company primarily focused on the shipping Industry. Servicing more than 50 customers throughout the world. Significantly improved customer satisfaction with software services.
TECHNICAL SUPPORT EXECUTIVE
• Overseas vendor relationships, implementation and training.
• Working experience in the shipping software support with domain knowledge of Shipping industry
• Successfully implemented project in Singapore and China and trained User’s (Office users, Vessel Master’s, Chief Officer’s & Chief engineers).
• Responsible for Microsoft Windows desktop support and network connectivity for end users.
• Ensured that the smallest requests/complaints of the customers are taken care.
• Proactively identify customer requirements and ensured that they are timely met.
• Necessary instructions to our development section for the changes to be done in the software to suit the customer’s needs. Most of our clients are multi-location spanning a few countries.
• Ability to take ownership of technical issues, and working with our Development team to resolve more advanced issues when necessary
• Back home provide the support [SLA] to all clients by means of email, remote support, citrix, chat or telephone.
• Responsible for the smooth functioning of our software at clients’ offices.
Mithra Agricultural Producer Company Limited [September 2005 – January 2008]
Company Profile: Semi government firm based upon Retail market having 20 outlets.
SYSTEM ADMINISTRATOR (EDP section)
• Managing of Oracle 8i and Sql server, Implementation of Retail software (for Inventory, Pos& Accounts.) and Creation, designing of Seagate crystal reports.
• Installation, Configuration, troubleshooting of assembled and branded computers, printers & Administration of Windows 98, 2000, XP, 2000 Server&2003 server.
• Purchasing new branded/assembled systems as per the requirement.
• TCP/IP Network configuration in windows environment, Remote administration, Internet, Ftp in Win2000 server, Configuration of Remote control, ADSL Router, hosting website and designing.
• Installation and operation of Linux.
Education
• Bachelor in Science - Physics & Instrumentation, Mahatma Gandhi University, Kerala
India (2004)
• Post Gradate Diploma in Computer Hardware and Networking, Cochin University, Kerala. India (2005)
• Master of Computer Application [Course Completed], Mahatma Gandhi University, Kerala. India (2010).
Certification
• Post Gradate Diploma in Computer Hardware and Networking, Cochin University, Kerala. India (2005)
Skils
Tech Support professional with expertise in Database support, troubleshooting, analysis, hardware and problem-solving