Objective
I am eagerly seeking a new career in your innovative company. I have many skills that could be used to enhance moral and ease of operations for your company. I am versatile and able to adapt within a high-pressured environment. I am dedicated and driven independently; as well as with a team/ crew. I have the ability to manage and perform multiple tasks within a timely manner. Therefore I know I would be a great asset to any employer/company, given the opportunity I can contribute to your organization/company successfully through the use of my exceptional customer service and people skills.
Experience
Auto Travel Supervisor June 1999 - Jan 2013
AAA Tidewater Virginia, Williamsburg, VA
Duties: Payroll, Customer Service/Assistance, Scheduling, Inventory Monthly Reports, etc, Prepare personal travel arrangements and itineraries for both leisure and some business travel clients. I work well independently as well as with great teamwork experience
Sales Associate June 2010 - Dec 2011
Bath and Body Works Williamsburg, VA
Duties: Sales, Cashier, assist preparation for Floor sets and meet guest needs by assisting select products.
Travel Consultant/ Customer Service Feb 2008 - June 2010
Busch Gardens Williamsburg Vacations Williamsburg, VA
Duties: Assist guest with travel arrangements/sales needs. Answered inquiries as needed for accommodations, tickets and dining. Worked with management, other customer service associates and guest to complete task in a timely matter.
Education
Associate Degree - Business Management/Computer Accounting
Yorktowne Business Institute, Landover, MD
Certificate of Completion, Travel and Tourism Specialist
Penn Foster Career Institute, Scranton, PA
Certificate of Completion, Computer Recordkeeping
Transitions Clerical Skills Training, Cincinnati, OH
Travel and Tourism Training
Certification
Skils
Computer Accounting/Recordkeeping
Customer Service
• Fifteen years’ experience working with the business travel arrangements for the company’s employees.
• Positive and decisive under stressful conditions to assist clients.
• Expertise in anticipating and responding to customer needs in a timely manner.