Objective
A quick learner who works well independently as well as in a team environment. Over ten years experience in Customer Service, Accounting and IT. Recently customized software accesses to individual and departmental needs in order to facilitate usage and streamline operations.
Experience
PODS Corporate Clearwater FL 2007 – 2010
Security Analyst
• Administration of company proprietary software, AD, Exchange and Verticent.
• Maintained users’ access to folders on Network share
• Maintained exchange public folders
• Created Company policies and procedures for department and company
• Created Security Plan for remediation
• Responsible for aspects of PCI Compliance which included SAQ.
• Created mediation plan on outstanding issues that need to be resolved.
• Centralized log monitoring using SCCM, Symantec, barracuda, internal scans and create monthly dashboard
• Researched products that can be used for further security tools.
• Assigned to open projects with SDLC.
• Sharepoint and EPM end user
• Maintained internal corporate employees database for internal and external users.
Premier Mortgage Funding Clearwater FL 2005 – 2007
IT Support
• Administration of company proprietary software, AD and Exchange.
• Maintained users’ access to folders on Network share
• Maintained exchange public folders
• Administration of telecom system
• Setup and maintained users email accounts locally and remotely via OWA
• Assisted with help desk tickets, such as desktop support, printer, install/update software and loan origination software
• Maintained internal corporate employees database for internal and external users.
• Maintained Corporate emails for Branch Managers
FIDELITY NATIONAL INSURANCE St Petersburg FL 2004 - 2005
Customer Service Rep
• Took incoming calls and assisted insureds, agents and mortgage companies with questions and/or issues on policies.
• Quoted premiums on endorsements and renewals, completed research and cancellations.
• Took initial information for claims.
DANKA St Petersburg, FL 1999 - 2004
Cash Application
• Applied incoming payments to customers account
• Balanced each batch
• Applied credit memos
• Researched unidentified payments
• Assisted litigation department by completing write-offs for all departments
• Assisted and trained employees
Collections
• Outbound calls regarding clients’ outstanding balances
• Research unidentified payments posted.
• After research, credited and rebilled invoices
• Worked with customers on schedule for bringing account up to date
• Assisted and trained employees.
Education
Associate of Science Degree in Computer Network Engineering Technology
Certification
A+, NET+, SERVER+, SECURITY+, MCP, Exchange Server
Skils
Software programs:
Microsoft Office Suite
Avaya 8500 Intergrated Management
Microsoft Exchange 2003 & 2007
Active Directory 2003
Symantec Barracuda Spam Filter
Sharepoint Verticent
Operating systems:
Windows 2000, NT, XP. 2003 Server 2003 Exchange Server
Other work experience:
Telecom maintenance
Desktop set ups
Printer troubleshoot
Team lead for Network Security Plan
Team Lead for PCI compliance