Objective
I am interested in furthering my career.I would like to have job security as well as more training and development.
Experience
EMPLOYMENT HISTORY
July 2007 to Current
Company : Cummins Middle East
Position : Service Manager UAE
Responsibilities :
? Manage key performance indicators
? Liaison with customers
? Restructured service organisation to better meet customer needs
? Manage workshop and field service operations
? Implement service process system
? Tasked with increasing service revenue and profitability
? Give clear direction and training to supervisors
? Review and performance management of employees
? Set up workshop and service business in Abu Dhabi
? Supplied and supervised service support for the region and North Africa
? Tendered and secured 28MW power station O&M contract for 3 years
? Doubled output of High Horsepower Rebuilds
? Consulted on design of HHP rebuild centre in Jordan
? Recruited and increased workforce
Achievements:
? Doubled service sales in 8 months from US$400K to US$800K +
? Successfully implemented service process
? Started operation and maintenance contracts for key customers
? Reduced repair event cycle time
? Presented Service Best Practice presentation at Cummins dealer conference in Jordan on best practices implemented in the UAE
January 2006 to July 2007
Company : Cummins (London, U.K)
Position : Service Controller
Responsibilities :
? Manage key performance indicators
? Liaison with customers
? Manage workshop and field service operations
? Restructured service organisation
? Recruited and increased workforce
? Implement service process system
? Carry out daily and weekly meetings focusing on branch performance
? Training of engineers, artisans and supervisors
? Review and performance management of employees
? Responsibility to achieve branch sales and service targets
Achievements:
? Increased first quarter service from a loss of 60K pounds in 2006 to 220k pounds profit in the first quarter 2007
? Successfully implemented service process
August 2004 to December 2005
Company : Cummins (London, U.K)
Position : Diesel Engineer (Rail)
Responsibilities :
? Management and technical support for Cummins engines in Alstom and South West trains
? Maintenance, fault diagnoses and overhaul of QSK19 engines in Alstom trains
? Maintenance, fault diagnoses and overhaul of NTA855 engines in South West trains
? Implemented repower program on Bombardier class 159 rail cars
? Electrical diagnoses and repair of Alstom class 180 rail cars
? Electrical diagnoses and repair of Bombardier class 159 rail cars
? Field service and breakdowns of QSK19 engines
? Liaison with customers
February 2004 to July 2004
Company : Intertruck Distributors (New Zealand)
Position : Diesel Mechanic
Responsibilities:
? Servicing, maintenance and fault diagnosis on:
? Trucks (International, Volvo, Scania, Freightliner, Isuzu, Western Star and Mack)
? Excavators (Caterpillar, Samsung and Hitachi)
? Dump trucks (Komatsu and Caterpillar)
? Graders (John Deere and Champion)
? Payloaders (T.C.M and International)
? Rollers (Bomag, Aveling, Barford, Dyna pak and Sakai)
? Application of Cat electronic technician on C12 and C15 engines
? Field service on various types of vehicles and machinery
? Liaison with customers
? Training of apprentices
February 2003 to December 2003
Company : Cummins (Cape Town, S.A)
Position : Diesel Fitter
Responsibilities:
? Engine fault diagnosis
? Engine overhaul / repair on the following types of Cummins powered machinery: trucks, marine genset and driving engines and earthmoving equipment
? Extensive experience has been obtained on the following types of Cummins engines: ISX, N14 Celect, N14 Celect Plus, 855, B Series, C Series, M11, ISM and L10
? Training and supervision of semi-skilled artisans
? Field service for breakdowns
? Fault diagnosis and repair
? Liaison with customers regarding repairs to trucks and equipment
? Supervision of semi-skilled artisans
? Other types of engines on which experience gained: Caterpillar 3406E, 3406EF and Detroit 71 Series, 60 Series and D-DEC 2/3.
? Experience on these engines includes the following:
? Servicing and maintenance
? Performance of “health tests”. These included the Dyno testing of engines to monitor fuel pressure, oil pressure, boost pressure, crankcase pressure, fuel restriction, horsepower etc.
? Repairs carried out on these engines included the diagnosing and repair of misfires, lack of power, engines smoking, turbo failures, injector failures etc.
December 2001 to January 2003
Company : Cummins (Durban, S.A)
Position : Diesel Fitter
Responsibilities:
? Engine fault diagnosis
? Engine overhaul / repair on the following types of Cummins powered machinery: trucks, marine engines, container fork lifts, locomotives and earthmoving equipment
? Extensive experience has been obtained on the following types of Cummins engines : ISX, N14 Celect, N14 Celect Plus, K19, 855, B Series, C Series, M11 and L10
? Training and supervision of semi-skilled artisans
? Field service on breakdowns
? Fault diagnosis and repair
? Liaison with customers regarding repairs to trucks and equipment
? Sourcing of appropriate resources to complete repair
? Supervision of semi-skilled artisans
March 1999 to November 2001
Company : Tyco International (Durban,S.A)
Position : Mechanic Apprentice
Responsibilities:
? Started as apprentice technician
? Training in terms of the prescribed syllabus as prescribed by Apprentice Board.
? Qualified as Diesel mechanic in May 2001
? Overhaul of engines, Fuller gearboxes and Rockwell differentials
? Fault Diagnosis and repair
? Prepare quotes and failure reports for customers
Education
Secondary:
? Std 6 – Std 9 Maritzburg College (1993 – 1996)
? English (HG), Afrikaans (HG), Maths (HG),
? Economics (HG),Science (HG),
? Technical Drawing (HG)
? Technical Matric (Part Time) Technisa (1997)
Tertiary:
? National Technical Certificate 1 Port Shepstone Technical College (1997)
? Fitting & Machining Trade Theory,
? Diesel Trade Theory, Electrical Trade Theory,
? Engineering Maths, Engineering Science,
? Engineering Drawing
? National Technical Certificate 2 Port Shepstone Technical College (1997)
? Diesel Trade Theory,
? Fitting & Machining Trade Theory,
? Engineering Drawing, Engineering Maths,
? Engineering Science
? National Technical Certificate 3 Durban Technical College (1998)
? Diesel Trade Theory, Engineering Drawing,
? Engineering Maths, Engineering Science
? National Technical Certificate 4 Durban Technical College (1998)
? Mechano Techniques, Engineering Science,
? Mechanical Drafting
? Diesel Mechanic Trade Test (Passed with Distinction) Tyco (2001)
Certification
Work Related Courses:
? RTLOF- 16713A Transmission Overhaul Eaton (2000)
? Inside Professional Cummins Engine Company Software Cummins (2002)
? General Electrics Qualification Cummins (2002)
? N14 STC/ Plus engine Familiarisation Cummins (2002)
? B & C Series Distributor and in-line fuel systems,
? service and trouble shooting Qualification Cummins (2002)
? ISX engine strip down & rebuild qualification Cummins (2003)
? Auto-shift gearbox familiarisation Eaton (2003)
? Management development course Cherie Concannon Consutancy (2006)
? PTS AC&DC Sentinel (2005)
? Cummins Performance Management Training Cummins (2007)
Skils
Technical experience, people management skills, good organisational skills, commercial experience and experienced communication skills.