Objective
A position in an innovative company which will utilize and challenge my abilities. To allow for creativity and new learning experiences
Experience
Office Manager 05/2012 – Present
Gen-X Vapor – Hayward, CA
Report directly to owner;
Created and perform revision when needed of systems and procedures by analyzing operating practices; record keeping systems; office budget and personnel requirements; implementing changes when needed.
Manage social media campaigns; devised methods for increasing brand awareness across various social media platforms.
Assist with new product development.
Perform heavy daily production work.
Perform customer service via live chat, email and telephone
Senior Collector 01/2002 – 04/2012
Fireside Bank – Pleasanton, Ca
Managed and maintained multi-million dollar portfolio;
In the twelve years as a senior collector for Fireside Bank
I maintained an average of 130% of my monthly goal on a consistent basis, recovering over $800k per year.
Negotiation on breach contracts of deficient auto loans;
Managed collateral recovery. Dealt with Insurance deficiency issues.
Worked closely with-in house Attorneys on civil case fillings; earnings withholding orders; abstracts of judgment and small claims judgments.
Maintained open communications with repossession agents to ensure exact return of collateral on defaulted loans.
Senior Collector 02/1999 – 01/2002
ATTENTION, LLC – Stockton, Ca
Performed heavy third party collections.
Skip tracing. Maintained collection portfolio. Customer Service.
Acted as team leader.
Customer Service Manager 01/1999 - 08/2002
Young T’s – Manteca, Ca
Worked directly with owner to create the company’s “Personnel Policies and Procedure” guideline.
Customer relations; order fulfillment, customer follow-up to ensure a high level of customer satisfaction.
Accounts payable, accounts receivable.
Shipping & receiving; insuring accurate inventory control.
Education
Lindbergh Career Services 1999-2000
Manteca, Ca Office Skills Certification
Certification
Office Skills Certification
Skils
analyze credit information gathered by investigations, project future revenues or expense, analyze social or economic data, appraise, evaluate, or inventory real property or equipment, arrange for title search, follow contract, property, or insurance laws, interpret laws or legislation, review laws, search legal records, use knowledge of investigation techniques, use knowledge of relevant laws, verify investigative information Computer literate, multiline pbx operator, in out bound call center, appointment scheduling Dispatching and customer service Shipping /Receiving invoice Sales Distribution Skip Tracing skills Extensive
References available upon Request