Objective
Seeking a challenging position to develop my educational background and skills
Experience
Jul 2003-Jul2004 Roseta Hotel Sharm Elshekh, Egypt.
Receptionist
Make the hotel reservations and cancellations.
Make all the paper works, receive and send the hotel official letters.
Make the client's financial statement.
Receive the customer's complaints and comments.
Feb 2007-Sep 2007 Kuwait Star Kuwait.
Sales representative
Cell Phone Company.
Try to convince my Clients with my products.
Pay all my clients bill.
Make sure that the repairing department has no problems.
Aug 08-Dec 08 Basic Business Skills Acquisition Program (BBSA) Alexandria, Egypt, sponsored by the future Generation Foundation (FGF).
Training
§1 Developed Language and Computer Skills.
§2 Enhanced Presentation &Project development skills.
§3 Acquired basic business skills including: Marketing, sales, banking accounting, business correspondence and report writing.
Jan 2009-Mar 2009
Training
§4 TOEFL preparation courses, sponsored by Berlitz institute.
Jul 2003-Jul2004 Roseta Hotel Sharm Elshekh, Egypt.
Receptionist
§5 Make the hotel reservations and cancellations.
§6 Make all the paper works, receive and send the hotel official letters.
§7 Make the client's financial statement.
§8 Receive the customer's complaints and comments.
Feb 2007-Sep 2007 Kuwait Star Kuwait.
Sales representative
§9 Cell Phone Company.
§10 Try to convince my Clients with my products.
§11 Pay all my clients bill.
§12 Make sure that the repairing department has no problems.
Sep 2007-Oct2008 Salmeya Hotel Kuwait.
Receptionist
Greet all guests and provide them with information, answer their questions.
Answer the telephone.
Make, cancel or change appointments.
Provide visitors with information regarding the hotel, its services and promotions.
Keep the reception area clean, organized and presentable at all times.
Follow up on customer's inquiries by phone/email.
Sort and distribute incoming mail/faxes.
Telephone or send mail to potential customers informing them of any new promotions, offers etc.
Fep 2010-Jun 2010 Agia markella vessel Greece
Seaman
Education
B.A of tourism and hotel management
Certification
ICDL
TOEFL
The arab academy for science, technology& maritime transport
1-Fire prevention and fire fighting
2-Personal survival techniqes, search and rescue
3-Personal safety ans social responsibilities
4-Medical emergency basic trianing(elementary first aid)
Skils
The ability to work under pressure
The ability to understand rapidly
The ability to help others after the completion of practical
The ability to take responsibilities
I've dealt with alot of people from different countries so i'm able to deal with others in a good way