Objective
Consulting, Training related to SAP HR, SAP CRM, SAP EP or SAP BW.
Experience
December 2006 – May 2007 –Royal Dutch Shell plc. - T1 HR Service Desk Analyst.
• Functionality and maintenance of applications like SAP HR, EIC (SAP CRM), ISS/ MSS (SAP EP) and SAP BW.
• Maintenance of other applications, i.e. Service Centre, OR, SOU.
May 2007 – Royal Dutch Shell plc. – T2 Subject Matter Expert.
• Tier 2 support for SAP CRM (EIC) users - globally
• Tier 2 support ISS/MSS (Individual Self Service/Manager Self Service – Portal NetWiewer / SAP HR)
• Providing training for Tier 1 analysts - SAP HR/ISS/MSS
• Providing training for HR Services Analysts – SAP CRM (EIC) –Poland, Netherlands, UK
• Supporting Competence Centre architects in enhancements of SAP CRM (EIC)
• Developing of training materials
• Updating of knowledge data basis (AAQ, FAQ)
• Analyzing the work of Tier 1 Analysts and providing feedback
Additional tasks in migration project of HR Services:
• Providing expertise of SAP CRM and SAP HR (Authorizations)
• Coordinating the access for users to SAP CRM (EIC)
Education
2000-2006 University of Applied Sciences Zittau-Goerlitz (Germany)
English-German-Polish translations
1996-2000 High school in Walbrzych (Poland)
Profile: Computer science and foreign languages
Certification
Skils
Leadership and Management Skills
Knowledge about coordination and management gathered in practice while organizing and supervising motor-sporting events.
Computer skills
Advanced knowledge in MS Office.
Advanced knowledge in SAP HR module and SAP CRM module gained during the training and developed on the job in global corporation.
Functionality and maintenance of applications like SAP HR, EIC (SAP CRM), ISS/ MSS (SAP EP) and SAP BW.
Maintenance of other applications, i.e. Service Centre, OR, SOU.
Sales and customer service skills
Experience in customer service gathered during work as system support for the inside customer in global oil company.
This experience was improved by the trainings in Service Excellence.
Project Management Skills
Participation in migration projects, providing expertise from the area of SAP CRM systems.
Organizational skills
Organization of trainings.
Efficient time management.
Recognition of priorities.
Creation skills
Creation of training materials and PowerPoint presentations.
Creation of manuals in the area of SAP functionality.
Creation of manuals and procedures for urgent situations (work-arounds).
Languages:
English – Fluent
German – Fluent
Polish – Fluent
HOBBIES
Travelling
Rally
Movie
Music
Cars
ADDITIONAL INFORMATION
Leading trainings in ERP systems and derived applications (SAP HR, SAP CRM, SAP EP).
Analytical thinking.
Professional approach to work.
Responsibility.
Interpersonal skills.
The ability of fast knowledge absorption.
Driving License (polish category: B)
Organization of polish commercial motor-sorting events.