Objective
o A competent, highly motivated sales executive seeking a position where enthusiasm, skill and experience can be put to good use in an environment where research produces solid end-results.
Experience
SEA FREIGHT MANAGER
EGYPTIAN GLOBAL LOGISTICS, ALEXANDRIA, EGYPT 2004 to Present
o Responsible for all communications with all our agents around the world.
o Secure agent relations with all our agents at all times.
o Sending Sales lead and Debit / Credit Notes to agents.
o Sending offer and replies on daily basics to customer.
o Update agents with rates and updating freights with shipping lines
o Follow up of gating out of full and empty containers.
o Preparing and making all issues related to documentation.
o Monitor all bookings and ensure that all details are putted properly.
o Meeting agents representative and maintain good relations with them and trying to get new opportunity.
o Getting involved in Air Dept. and quoting to agents and customers in the right time.
o Follow up Debit / Credits Notes for the account of the company.
o Sending pre-alerts to customers.
o Follow up the procedure of documentation related to ISO 9000
o Meeting big exporters on monthly basics at least one time .
SALES EXECUTIVE
SAFMARINE CONTAINERS LINE (MAERESK SEALAND), ALEXANDRIA, EGYPT 2001 to 2004
o Secure good customer relations at all times. Attract new business.
o Make presentation for customers to let them updated with our services
o Sending schedules on monthly basic. Giving tariff rate quotation to customer
o Making all quotations for customers and update them in the system.
o Sending to price coordinator in case of special rate needed.
o Sending sales lead to all party involved in case of a new biz.
o Update each sales call in CRM (Customer Relation management) in order to be updated globally and in case of needing any information about the customer it can be found in CRM.
o Sailing e-booking, e-comerce and e-instructions for customer and be sure that customer knows very well how to use these systems.
o Trying to solve all problems for shippers and update them with all our new services and rates.
o Visiting customers on monthly basics and maintain good relations with them and also
o Sending market rate to head office in Cairo on monthly basics.
o Update my manager with all new services from competitors in Alexandria.
o Ensure that overtime sheets are properly approved and signed
o Prepare and follow up for budgets related to the running of the Alexandria office.
o Secure good customer relations at all times
o Keep management advised of developments within my area of responsibility
o Report to management if action should be taken in any respect and in any part of any biz.
o Ensure that client do not face any problem while releasing the container and even the original bill of lading.
o Trying to achieve my targets and knows very well my objectives.
o Making a sales visit at least per day and one new customer per week to attract him to do biz with Safmarine.
o Be sure that two new sales lead are send each week.
o Sailing all services to customers.
o Ensure that daily correspondence is replied timely and in an appropriate manner
o Update Credit agreement.
CUSTOMER SERVICE
ASECO EGYPT FOR SHIPPING SAFMARINE CONTAINERS LINE, ALEXANDRIA, EGYPT 1998 to 2001
o All matters related to documentation and customer service for Alexandria.
o Ensure proper and correct release of Cargo.
o Ensure proper and correct release of invoices to customers.
o Ensure that all customers are invoiced in accordance with prevailing rate sheets and services provided.
o Ensure fast and proper release of bills of lading to customers.
o Ensure proper update of all documentation related online systems in connection with export cargo.
o Ensure timely printing of manifests and submission of it to authorities.
o Ensure that all mandatory system check reports are updated timely.
o Ensure that all work procedures are properly documented.
o Ensure proper filing and that all files within my area of responsibility are properly labelled and arranged.
o Translating import manifests and be sure that it is submitted to all authorities (Central Manifest…..).
o Secure good customer relations at all times.
o Sending overdue list on monthly basics.
o Writing / printing delivery order and invoice.
o Writing / printing shipping order and invoice.
o Checking import manifest very well before submitting it to customs in order to be clear and number / weight is mention in order to avoid any fines.
o Proper running of the documentation department.
o Writing such shipping declaration in our system in order that at the end we have an original bill of lading.
o Monitor all bookings and ensure that all details as per Safmarine standards are collected prior reporting
o Sending e-mails regarding free of demurrage.
o Monitor demurrage on containers and ensure charges are reported
o Work in achieving the business objectives set for Safmarine
o Ensure that daily correspondence is replied timely and in an appropriate manner
o Ensure that such a trucker have a guarantee submitted to us before getting out of any container.
o Issuing original bill of lading
o Issuing exports manifests and submit it to export customs before 48 hours after sailing of the vessel.
o Prepare invoices for clients once vessel arrived
OPERATION DEPARTMENT
CMB-T, ALEXANDRIA, EGYPT 1995 to 1998
o Report equipment to the Head office in Cairo
o Update containers movement in CMB-T System
o Container control for all the equipments in my region
o Responsible for getting out containers from Alexandria terminal and Dekheila.
o Sending damaged report to head office
o Calculating storages for empty containers and arrange getting out for export containers which are in the depot for a long time in order to obtain more free time for A.C.T.
o Follow up getting in / out containers in depot.
o Deliver import / export manifest to A.C.T. before arrival / sailing of the vessel.
o Co-ordination of space booking with head office in Belgium and for other shipping lines for Port-Said
Education
Faculty of Arts - French Department 1991-1998
ALEXANDRIA UNIVERSITY – Alexandria, Egypt
College Saint Marc 1976-1990
Alexandria, Egypt
Certification
? European Computer Driving license:
o Basic Concepts of information technology.
o Using the Computer and managing files.
o Word processing.
o Spread sheets.
o Database.
o Presentation.
o Information and communication.
? CRM (Customer Relation Management).
? RKCS (Booking and Quotation).
? Ims1 (Bills of lading).
? Rkem (Container movement).
? E-driver’s license includes the following training modules:
o Edi.
o Inttra.
o Internet explorer.
o Maersksealand.com.
o Maersksealand e-commerce.
o Comparison of e-channels
Skils
Platforms: Microsoft Windows 2000/XP.
Tools: Microsoft Office 2003 (Word, Excel, Power Point and Project).
Language: English, French and Arabic .
Marital Status : Married.
Date of Birth: April, 1971.
Nationality: Egyptian.
Driver Liscence: International D/L Available .