Objective
Secure the position that best utilizes a divervse backgound of: Fifteen years of Customer Service Experience
Assistant Storekeeper aboard NCLA's Pride of America
Eight years as Customer Support Agent with Eastern and Delta Airlines
Experience
Work Experience
Jan. 2007 – Present
Norwegian Cruise Line America (NCLA)
Jewelry Sales Associate - Promote the sale of Na Hoku Fine Jewelry onboard the Pride of America
- Assistant Storekeeper - Helped maintain eighteen Provisions lockers to USPH standards. Filled provisions requisitions for several onboard Restaurants including Crew Mess
Oct. 2006 – Dec. 2006
AT&T– Sales Associate
- Marketed Residential Long Distance Telephone, Direct TV Satellite, and High-Speed Internet Service
April 2006 – Sept. 2006
BlueGreen Resorts Getaway Station-Manager
- Marketed 3 day/2 night Getaway Packages to thirty-seven resort locations nationwide.
- Managed eleven sales representatives.
Aug. 1999 – Nov. 2005
T-Mobile, Inc. – Senior Retail Sales Representative
- Maintained sales objectives.
- Assisted manager with training new employees.
- Coordinated outreach events to generate new business.
April 1993 – Aug. 1999
Independent Contractor,Data Devices and Cellular Phones
- Marketed an ever-changing line.
- Developed my own marketing strategy.
- Attended numerous sales events, expos, etc. To broaden customer base.
May 1985 – Aug. 1993
Eastern and Delta Airlines – Customer Support Agent
- Serviced aircraft between flights.
- Prepared baggage containers for International and Domestic flights.
Jan 1983 -Aug. 1984
General Motors District Sales Office - Shipping/Receiving Clerk
- Managed Shipping/Receiving. Received office supplies and promotional materials. Prepared Sales/Service packets for weekly sales meetings. Xerox Key Operator. Distributed inter-office mail.
Education
Education
Illinois Central College – East Peoria, IL.
Associate of Arts Degree in Sociology - May - 1983
Caterpillar Tractor Co. – Mapleton, IL.
Four Year Manufacturing Technology Apprenticeship
Received Certificate of Completion -June - 1982
Certification
Received Merchant Mariner’s Document (MMD) and TWIC Card as required by TSA and The U.S. Coast Guard.
Skils
I have a very diverse background which includes several yrs in the Airline industry, parcel shipping, manufacturing, shipping /receiving, sales and customer service and managing passenger and crew provisions on a cruise ship.I have excellent written and verbal communication skills. I am also computer literate.
I completed all STCW courses and was trianed in all USPH standards as required by the U.S. Coast Guard. This included Fire Fighting, First Aid, and Crowd Management.