Objective
To secure a suitable and challenging position in an organization where proven skills and experience could be productive to enhance my career development and to have professional growth that lead to mutual benefits.
Experience
? Present Job: Working as an Operation Head in Cube Software Pvt.ltd.
Noida Sec-60 B-8,NCR
Role: Brief Job responsibilities are:
1. Ensure high revenue generation
2.Monitor transfer of old sites and acquisition of new sites.
3. Ensure effective operations and maintenance of the sites.
4. Cost Management & reduction while allocating support in the interest of Company.
5. Conduct relationship management with engineers all over India.
6. Manage and develop team for each support with relevance to AMC.
7. Ensure that all the legal and statutory documentation in relation to the site are in line with Cube Software and regulatory guidelines.
8.Direct the supply chain team for effective procurement of the product.
9. Ensure that the set quality standards are met during the process of customer development and installations
10. Build and nurture professional relationships with all circle-based customers.
11. Ensure effective and timely resolution of all customer queries and concerns
12.Manage the circle operations to ensure high profits for the company
? Worked as an Customer Sales Associate in Maitri Solutions (International,BPO)
Gurgaon Sec 18/Plot-21
Role:
? .Making International calls
? Understanding and providing solutions to clients according to their needs.
? Interacting and making new clients.
? Worked for Century Resources as an Administration Executive.
(An Australian Drilling based Company, Rig # 26)
Role:
? Supervising Crew and offering technical support to Office staff.
? Meeting Clients needs from all over the World.
? Handling finances and maintaining Material Ordering& Scheduling.
? Taking Care of Logistics,Transport,WareHousing and distribution in various verticals
? Maintaining equilibrium in the environment to avoid local’s disturbances.
? Interpretations to foreigners and vice versa.
Computer Knowledge 1) MS- OFFICE Package 2) MS- DOS 3) MS-WINDOWS 4) MULTIMEDIA 5) INTERNETS
? And troubleshooting experience in Computers.
Duration:July 2007 until May 2008.
In Assam field.
? Worked as a Financial Consultant at HDFC SLIC
Role:
? Implementing Marketing Plans with focus on planning for several promotional activities.
? Coordinating for launch of New Products in assigned territories; putting in place initiatives to enhance product visibility and drive volumes.
? Interacting with individuals for ascertaining requirements, making presentations and delivering need based solutions.
? Ensuring speedy resolution of queries & grievances to maximize client satisfaction levels.
? Maintaining relation with clients to generate avenues for further business.
Duration: September 2006 to May 2008.Became the first Super Star of the branch.
Jorhat Branch, Assam.
Education
? Presently persuing MBA from Sikkim Manipal University
Through DDA for the session 2008-2010.
? B.Sc. (Zoology)
Gauhati University, Assam
1st Class (62.50 %)
Year of Passing 2005
? 12+(Science)
Higher Secondary Education Council, Assam
Division II (54.00%)
Year of Passing 2001
? 10+( Don Bosco High School)
Board of Secondary Education, Assam
Division I (71.77%)
Year of Passing 1999
Certification
1. One Year Diploma in Information Technology.
NIIT Guwhati , Assam
1st Class (A-Grade)
Year of Passing 2006
2. A 6-months Course On Desk Top Printing
Computer Wizard ,Guwhati Assam
? 7 KEYS TRAINING PROGRAM (Off-shore Oil Fields)
• Fire Fighting Program
• Hand safety Awareness
• Manual Handling Awareness
• Working at Height Program
• Hazard Identification, Assessment and Control of Hazard
• Heat Cramp and Heat Exhaustion Program
• Slips, Trips and Falls
? JOB SAFETY ANALYSIS(JSA) TRAINING
• Linking JSA with the Century Risk Management System
• Understanding the circumstances we use JSA
• The three step process of JSA
• Risk Calculator methodology
• Hierarchy of Control
• Practical use of the JSA norm
• Practical and written assessment of the JSA tool.
Skils
Computers,Human resource Management,Boundary management and other clerical/field jobs.
? Achievement of 400 accident free days while working with Century Resources.
? Certificate from Lions Club for accumulating donations for the blind.
? Certificate from Kasturba Trust Memorial for Social Upliftment Camp