Objective
? 10+ years’ experience with cross-functional high complexity international initiatives (business & IT)
? PMO authority; process design and reengineering, operational efficiencies and change management expert; extensive application of SDLC, PMP, Agile SCRUM
? Superb communication skills; training, communications, business writing, web content development and document design specialist; power user — Word, Excel, PowerPoint, Project, SharePoint & Visio
? Industry experience spans Financial Services, Insurance, Technology, Web Product Development, Mergers & Acquisitions, Infrastructure & Construction, Pharmaceuticals, Legal IT Support, Non-Profit Management
? Functional expertise in Operations, IT, Training & Communications, Learning & Development, Branding, Marketing, Legal, Audit, Regulatory, Compliance, Corporate Real Estate, Investments, Tax, Treasury
? Vendor relationship management (technology, print production and construction)
Experience
SunGard Wall Street Concepts New York, NY
Project Manager (Employee) 2011-2012
- Transition cross-functional international Product Development teams to Agile Scrum methodology; identify process improvements; toolset analysis, selection and implementation (JIRA + GreenHopper)
- Implement PMO practices to improve operational efficiency and provide transparency to senior management; design SharePoint portal for programmatic and Scrum purposes
- Perform website usability analysis; design eLearning strategy to enhance the client experience
Independent Consulting New York, NY
Program Manager (Consultant) 2010
- Support for major financial services clients including Credit Suisse and MetLife on initiatives spanning the development of eLearning for the global implementation of Clarity PPM and support of an insurance merger & acquisition with management of international project teams, prioritization of day 1 IT and business requirements and development of project artifacts (project plans, charters, requirements, lesson learned, change requests, senior management presentations, dashboard and status reporting)
AIG Chartis Claims Training New York, NY
Process and Project Management Lead (Consultant) 2008-2009
- Reengineering and process design for Training Development Life Cycle (TDLC) to streamline delivery of eLearning and Instructor Led training solutions; design project artifacts (training discovery document and planning templates); design of workflow system (Documentum); train staff on process, artifacts and toolsets
- Instructional design on complex cross-functional initiatives; communications management (newsletters, web content, brochures and call center surveys to identify training needs); template design (T3 and participants)
Morgan Stanley Global Wealth Management Operations New York, NY
Director (Employee) 2006-2008
- Project Portfolio Manager (PPM) for all PMO deliverables managing up to 20 project teams concurrently; including oversight and QA over dashboard reporting and providing senior management presentations
- Program and project management support on high complexity cross-functional initiatives (budgets: 50K to 2MM) business analysis, planning, requirements, communications, reporting, metrics, hosting large project team meetings of all levels of staff (executive, project leads, SMEs, administrators, developers and engineers)
- Developed online and printed content to standardize operating procedures across Branch locations nation-wide (Transition Guide for FA Recruits and Branch Operations “Playbook”); defined call center procedures
MetLife IB Operations Long Island City, NY
Senior Project Manager (Employee) 2004-2006
- Implement PMO methodology and tools (SharePoint + Project); provide training and ensure adoption by project teams responsible for MetLife’s internal and client-facing portals
- Oversaw enterprise-wide “Opt Out” Privacy Preferences initiative (budget: 2MM); facilitated cross-organizational status meetings and communications; prepared dashboards and executive management presentations, managed delivery schedule, metrics and financials
- Managed print vendor relationship on the production and distribution of 15 million brochures to clients nation-wide along with development of a web-based client interface with call center procedures
Pfizer New York, NY
Project Manager (Consultant) 2003-2004
- Support the merger and acquisition of international pharmaceuticals companies; working with senior global leads (US, UK, Italy, Germany, Latin America and Asia) to implement standard business processes
- Set forth PMO structure for governance, stakeholder engagement, planning, status reporting, communications, financial management, issues and risk mitigation; planning large meetings and events
Morgan Stanley Enterprise Projects New York, NY
Project Coordinator (Consultant) 2000-2001
- Coordinate the IT infrastructure of 745 Seventh Avenue (networking, distributed systems, desktop logistics, market data services, multi-media and voice technology); synchronization of integrated master plan with construction plan; critical path analysis, dependencies management, issues and risks mitigation
- Ran PMO meetings for project status from Morgan Stanley Enterprise Project Managers, Business Units and IT vendors (Avaya, AT&T, Cisco, IBM, Tibco, Reuters, Bloomberg)
Port Authority Law Department Technology Services New York, NY
Project Manager (Consultant) 1998-2000
- Manage implementation of legal technology solutions and training across Law Divisions
- Vendor relationship management (technology and training service providers)
- Design Y2K BCP / DR plan to secure critical business processes and response strategies
- Supervise help desk; identify improvements to enhance troubleshooting accuracy and speed response times
Education
National University of Ireland Maynooth, Co. Kildare
Post-Graduate, Information Technology 1998
Hunter College CUNY New York, NY
B.A. cum laude, Psychology & Public Service, 1997
Certification
Skils
Microsoft SharePoint 2010, Office 2010 (Word, PowerPoint, Excel, Visio, Access, Outlook), Communicator, Documentum, IBM IntraLinks, IBM M&A Accelerator, ActiveCollab, WebEx, GoToMeeting, WordPerfect, Lotus Notes
Cornerstone LMS, Adobe Photoshop, Captivate, RoboHelp, Quark
Microsoft Project, Clarity PPM, Primavera, DOORS, HP PPM, Remedy, Bugzilla, JIRA + GreenHopper, Mingle
LawPack 6, Lexis-Nexis, WestLaw, LawBase, IPRO, Concordance, Comparite
Salesforce.com, ACT!, FootPrints, Cognos, Helios
Agile Scrum, SDLC, PMP, Lean Six Sigma exposure