Objective
Over fourteen years of experience in electro-mechanical product support in various industries has provided knowledge in engineering management, quality, troubleshooting, R&D, control system documentation, cost analysis, and customer service. Able to use communication, detail orientation, project management, and interpersonal skills in product development, introduction, and servicing new or old product. Career accomplishments are based on strong sense of project commitment, organizational skills, self-motivation, and team player.
Experience
Professional Experience
Stay-At-Home Mom and Wife, Princeton, NJ and Boxford, MA 2008 to present
• Caring for sons & home
• Volunteer as Toddler Room Mom at Bright Horizon Nursery (8/16/2010 to 7/11/2011)
• Volunteer as Preschool Room Mom at Bright Horizon Nursery (7/11/2011 to 4/6/2012)
• Volunteer work at Bunker Hill Lutheran Church (Attended) -- Nursery, Planning Board Committee, Serving Committee
Product Engineer II, Magna Powertrain - New Process Gear, Syracuse, NY 2006 to 2008
• Powertrain electromechanical product support for Nissan, Dodge, Ford, and Jeep vehicles on actuators/motors, switches, and sensors design.
• Developed and maintained excellent working relationship with customers and suppliers.
• Managed design validation, test plan reports, review drawings, internal and external quotes for bid process, and component work orders.
• Created 20 individual test procedures based on Big 3 automobiles validation requirements.
• Created / updated nine component performance specifications.
• Provided project status to management, verify programs implemented best practices, lessons learned, production creation processes, and TS-16949 procedures.
• Assisted in vehicle annual volumes/sales – Ford 92k/$109M, Chrysler 312k/$200k, Nissan 60k.
• Support components cost, warranty reduction in validating, launching cost reduction initiatives by $40k.
• Project management for product development, timing, logistics, monitoring expenses, resources budgetary constraints, and contract negotiation.
• Performed six product engineering layered process audits.
• Factory champion for manufacturing / quality issues with supplier on components.
• Reviewed calculations, analysis, packaging models, and tolerance stacks for design models.
Sr. Applications Engineer, Carrier Corporation, Syracuse, NY 2002 to 2006
• HVAC Product support for commercial split systems, remote air condensers, air handlers, unit ventilators, and fan coil units (½ to 300 tons).
• Provided global pre-/post-sale field organization with responses to product inquiries (goal 80%) within same day, technical product designs, pricing and factory cost analysis, project management, and delivery.
• Supported new HVAC design/renovated system -- thermostat, unit selection, location, ductwork, and refrigerant design.
• Contributed to increase inquiry-to-order capture rate (~45%) over 4 year period based on fan coil NPI program. Implemented projects to achieve cost reduction/warranty reduction, product quality, reliability improvement by 15%, and customer satisfaction.
• Prepared and updated 75 product technical literature, guidelines, and bulletins addressing issues. Prepared and presented to sales/service on sales tools, service issues, and resolutions (8 yearly).
Sr. Applications Engineer, Carrier Corporation, Syracuse, NY 2002 to 2006
• Conducted quality reviews with 10 customers yearly to identify issues. Work with factory and manufacturer to ensure quality by metric tracking in business process enhancement. Approved sales and warranty concessions.
• Provided customer input, competitive analysis to teams for planning purposes, and product improvement. Researched product and industry techniques for improvement methods. Provided product strategic input to teams on regulatory changes and emerging standards.
• Performed computer simulation for performance selections. Provided technical input for development and maintenance of web-based information tools related to products.
• Received award for supporting rollout of the fan coil product NPI program.
Service Engineer, Carrier Corporation, Syracuse, NY 1997 to 2002
• HVAC Product support for rooftop products (3 to 130 tons) and Toshiba & MagnaTECH variable frequency drive.
• Assisted in manufacturing processes, methods, and project management procedures. Analyzed product changes and technical drawings. Identified product design inconsistencies. Improved quality control to reduce warranty cost by 20%.
• Researched and implemented innovations. Conducted follow-up studies of engineering projects to identify opportunities to improve products or processes.
• Determined and documented product technical issue root causes. Implemented corrective action strategies and policies. Updated and prepared over 175 technical literature and bulletins on issues for service personnel, customers, and publications.
• Provided customer support and conducted service training sessions on product issues and troubleshooting. Assisted in new/renovated system design layout, ductwork, refrigerant system design, thermostat controls, accessories issues, and selection.
• Prepared and presented at National and Fall Service Meetings (6 yearly).
• Received HVAC technical certificates for HVAC courses. Awarded two stock option recognition certificates for work excellence.
Jr. Mechanical Engineer (Hardware), Computer Access LLC, Phoenix, AZ 1996 to 1997
• Contractor at Motorola, Inc. on IRIDIUM Project in Payload Software Satellite Communication Division Government and Space Technology Group.
• Assembled and troubleshot satellite prototype stations with Digital Analysis System, CodeTEST, Special Test Equipment, and Bus Dynamic Electrical Simulator.
• Assisted deployment team in test simulations. Assisted in analyzing system and subsystem requirement, conducting trade studies, and making recommendations for hardware.
• Documented configuration management, correlation of block change audits, and lab engineering configuration control log.
• Developed and maintained daily count reports, design lab web page, and wrote software regression tests. Received commendation for creating and uploading lab manual onto web.
• Certified in Electrostatic Discharge, Radiation Safety, and In-Process Inspection.
Education
Masters of Business Administration, Syracuse University – Martin J. Whitman School of Business
Masters of Science in Engineering Management, Syracuse University
Mechanical Engineering specialization
Bachelor of Science in Mechanical Engineering, University of Florida
Certification
Licenses & Certificates
• Total Quality Management training
• Fundamental of Engineering (FE) – Florida Board of Registration for Professional Engineers
• Pro-Troubleshooting School in HVAC and Commercial Rooftop/Split Systems
• General Training in Air Conditioning – GTAC I and GTAC II
• Toshiba Industrial Inverters: VT-130H1, VT-130G2/G2+, VT-130E2/E3, and VT-130G3/P2
• Fundamentals of Vapor Compression Systems: Thermal Analysis & Design
• Basic System Design Course - Module I
• Quality: 5S, Quality Assurance, Intro to DFSS
Skils
• Programs: LabVIEW, Simulink, NASTRAN, PATRAN, SQL, HTML
• Carrier (HVAC) Programs: ECAT, E20-II, HPAC, ServiceTool, Novar Control, Epic
• Design (some): AutoCAD, Pro-E