Objective
Provide day-to-day assistance in the task of Port Operations worldwide for all vessels which will include contact with all port agents. Also to include planning for the vessels’ calls in a most efficient and economic revenue
Experience
WORK EXPERIENCE
CARNIVAL CRUISE LINES (CCL) (2002 – Present)
First Purser Rank/Hotel Department on board the Carnival Cruise Ships fleet.
•Responsible for the management of port operation procedures and documents for many local port authorities around the world. Immigration, Customs, Sanitation & Agriculture (USDA), Coast Guard, Local Police and Vessel Sanitation Officers (USPH).
•Responsible for coordinating with ship agents around the world in regards to clearance of the ships with local authorities and stevedores to arrange delivery of supplies and equipment/parts as well as the landing of waste.
•I was part of the crew selected to sail the ship from European shipyards to the USA. During the crossing all systems are tested to confirm the proper function based on the warranty claims.
•Responsible for the handling of the budget and training of new personnel within the Hotel Operation Department.
•Supervisor of a muster station in case of an emergency.
•Coordinate with the medical department and local authorities the emergency disembark of guests while at sea by helicopter or rescue boat.
•Coordinate guest activities with tour operators.
•Coordinate the embarking and disembarking of 7.000 guests in the same day in a period of 8 hours.
•Responsible for 10 – 15 persons within the department including the budget.
AUTO WORLD. C.A - Venezuela (2000 – 2002)
Spare Parts Company for Cars.
Regional Sales Manager.
• Responsible for the city of Caracas and Miranda State in Venezuela.
• Responsible for promotion and public relations.
AVENSA/SERVIVENSA AIRLINES Representative – Aerolíneas Venezolanas (1995 – 2000)
25 daily Domestic and International flights.
Sales Manager – Estado Zulia ( 1998 - 2000)
• Responsible for the promotions, public relations and assistance to the travel agencies.
• Responsible for publicity campaigns (Television, News and Radio) sponsorship of events in the zulia state.
• Responsible for the designing of sales strategies in accordance to the market and competition.
Station Manager (1995 – 1998)
• Responsible for the domestic and international operation.
• Responsible for the check-in of tickets and luggage.
• Responsible to coordinate airline crew services.
• Responsible of coordinating liaison with the airport authorities, Immigration, Customs and National Guard.
• Responsible of coordinating the supply of fuel and catering to the airplanes.
LUFTHANSA AIRLINES – General Sales Agent 1991 – 1995 (Venezuela)
Regional Manager, in charge of the Western States in Venezuela.
• Responsible for sales, reservations and customer service office in the city of Maracaibo.
• Assessor and public relations for the travel agencies in the region.
• Responsible for promoting the Airline with the different types of media in the region (Radio, Televisión and Newspaper)
• Responsible for the pricing, handling and exporting of any type of cargo around the world.
EDUCATION
Universidad Rafael Belloso Chacin - Venezuela
1992- Sixth semester of Business Administration.
Miami Dade Community College - Miami, Florida / EEUU.
1988-1990 Advance Grammar and Speech English Courses, third semester in Business Administration.
High School
Colegio Nuestra Señora De Fátima, Maracaibo, Venezuela
1977-1988 Bachiller en Ciencias/High School Diploma.
COURSES & CERTIFICATES
Survival craft Course. (IMO) CCL. Year 2002
Crowd Management Course. CCL. Year 2002
Crisis Management and Human Behavior Course. CCL Year 2002
Train The Trainer Course. CCL Year 2005
Carnival College of Management.CCL. Year 2006.
Security course in counterfeit passports by the US Customs in Miami. Year 1997
Sales and Amadeus system course in the Lufthansa Training Center in Seeheim Frankfurt, Germany. Year 1992
Knowledge of Microsoft Word, Windows, Excel and Power Point.
Education
Universidad Rafael Belloso Chacin - Venezuela
1992- Sixth semester of Business Administration.
Miami Dade Community College - Miami, Florida / EEUU.
1988-1990 Advance Grammar and Speech English Courses, third semester in Business Administration.
High School
Colegio Nuestra Señora De Fátima, Maracaibo, Venezuela
1977-1988 Bachiller en Ciencias/High School Diploma.
Certification
Survival craft Course. (IMO) CCL. Year 2002
Crowd Management Course. CCL. Year 2002
Crisis Management and Human Behavior Course. CCL Year 2002
Train The Trainer Course. CCL Year 2005
Carnival College of Management.CCL. Year 2006.
Security course in counterfeit passports by the US Customs in Miami. Year 1997
Sales and Amadeus system course in the Lufthansa Training Center in Seeheim Frankfurt, Germany. Year 1992
Knowledge of Microsoft Word, Windows, Excel and Power Point
Skils
Languages:English, Spanish and knowledge of Italian
•15 years of experience in operation management.
•Excellent ability to communicate in different languages.
•Reliable in accomplish goals and projects based on time and budget.
•Use to work in a dynamic and fast paced environment under different levels of pressure.
Able to work anywhere in the world.