Objective
Continuously strive for excellence in all pursuits of life and to develop my self as well as the organization I serve
Experience
Working with Mundra Port & SEZ Ltd as Asst. Manager – Mktg. & Business Development from March 2008
Key responsibilities:
1. Identify alternate business opportunities and convert them into business
2. Prepare commodity wise presentation for prospective client
3. Coordinate with marketing team, customers and operation team to ensure that customers’ requirements are met
4. Coordinate with Engg. Services and ensure that maintenance schedule is strictly followed
5. Carry out in depth study of port performance and work out the corrective action to improve performance
6. Review of income as well as expense agreement and carry out customer and commodity wise profitability analysis
7. Calculate throughput capacity, prepare simulation modal which will help to visualize impact of change in cargo mix on revenue and expenditure
8. Act as bridge between end user of IPMS (Dry Cargo) and IT team to resolve issues related to existing system (IPMS) and provide business knowledge to IT team for developing marketing and planning module
9. Facilitate SAP core team and ensure that MIS generated from system gives true picture to management and prepare variance analysis on monthly basis
10. Shape up all proposals originated by operations staff from commercial view point, and submit the same backed with business projection and scenario analysis
11. Create and maintain customer database
Worked as Summer Trainee – Port Management with Gujarat Pipavav Port Ltd (APM Terminal in Gujarat – India) from 30th July 2007 to 28th Sept. 2007
Area of Application:
1. Marketing, Customer Care, and Business Process Improvement
2. Port Operations – BULK, CFS & CONTAINER
3. Customer Satisfaction Survey
4. Port Planning
5. MIS, Claim management, HRM issues etc
6. Intra-department training
Prepared a project report with focus on Business Process Improvement and covered issues like how port gate can be decongested, how to prevent and manage claims, which are the factors that affect GPPL to attract good quality manpower, what are the loopholes at CFS etc. I have submitted one assignment on changes occurred during last 30 years and which have affected port industry as well as its effects on other stakeholders.
Worked with TNT Group of Companies – Logistics Division as Asst. Manager – Sales and Customer Care from Sep. 2002 to June 2006
Key responsibilities:
1. Negotiation, Coordination and Liaison work with various agencies like Airlines, Shipping lines, Vessel agents, LCL Consolidators, Customs, Freight forwarders, & Customers etc
2. Supervise sales and operation team
3. Customer Relationship Management
Worked with EXIM Consultants as Executive from Jan 2002 to August 2002
Key responsibilities:
1. Co-ordination with CHA, shipping lines and customers
2. Documentation related to shipping for export and import consignment
Worked with Zenith Computers Ltd as Customer Support Executive from July 2000 to Dec. 2001
Key responsibilities:
1. Prepare various reports as per branch requirement
2. Co-ordination with customers & technical staff
3. Helping sales & customer support team
Worked with Kanel Oil & Exports Ltd as Accounts Executive from Aug. 1997 to June 2000
Key responsibilities:
1. Bank reconciliation, communication with banks
2. Release the payments
Education
EDUCATIONAL QUALIFICATION
PGD in Port Management at B K School of Business Mgt. Gujarat University
(Two years full time program – batch 2006 - 2008)
Diploma in IATA/FIATA Dangerous Goods Regulation certified by IATA Montreal
(One week program – pursued in June 2006)
PGD in Business Management (Finance) at Som Lalit Institute for Management Studies
(Three years AICTE approved evening program – pursued in batch 2002 - 2005)
PGD in Export-Import & Int. Finance at H K Center for Professional Training, Gujarat University
(One year evening program – pursued in batch 2001 - 2002)
Bachelor of Commerce at J A Patel College, Saurashtra University
(Pursued in batch 1994 - 1997)
Certification
OTHER PROGRAMS AND WORKSHPS ATTENDED
Workshop on Managerial Grid conducted by Dr. P N Singh
(Four days residential program – attended on 1st July 2008 to 4th July 2008)
Workshop on Workplace Train the Trainer
(One day program – attended on 27th June 2008)
Training for Hazardous Cargo Handling by Sea certified by International Maritime Training Center
(One day training – attended on 21st April 2007)
3rd National conference on Energy sector “Synergy with Energy” organized by Saket Projects Ltd
(Attended on 25th & 26th Feb. 2007)
One day Seminar on Risk Management in Cargo Transportation organized by CII – Western region
(Attended on 24th Feb. 2007)
One day Workshop on Operations Research certified by ORSI – Ahmedabad Chapter
(Attended on 18th Feb. 2007)
Seminar and Shipping & Maritime Expo 2006 organized by CII at Mumbai
(Attended on 2nd & 3rd Nov. 2006)
One week Workshop on Personality Development “THE WINNERS” organized & certified by Institute for Human Potential and Development (Attended for a week in August 1997)
Skils
• Proactive nature and leadership ability
• Communication and negotiation skills
• Excel in problem solving, decision making and other managerial traits
I have done MBA in Port Management as well as MBA in Financial Management. I also hold Post Graduate in Export-Import & International finance and a qualitative and relevant experience of more than 10 years.
I have pursued my summer training at Gujarat Pipavav Port Ltd which was scheduled for two months. The areas of application during training were Marketing, Customer Care, and Business Process Improvement with an overview of Port Operations.
My area of interest is any challenge at growth oriented port and have no problem in relocating for a better opportunity. But to be specific I would like to be placed in Finance / Commercial Dept.
I firmly believe that I can deliver result with the help of my versatile educational background, experience and focused approach.