Objective
Use my extensive HR experience and my experience in the airline industry to obtain the Personnel Manager position
Experience
Director of Human Resources
April 2009 – Present
Northern Kentucky Community Action, Covington, Kentucky
•HR generalist function for 300+ employees in 8 counties
•Coordinate interviewing, hiring, orientation, and retention
•Provide support on Employee Relations issues, redesign manual
•Realign performance evaluations
•Revise salary scale, job descriptions,
•Train all personnel and interpret policies and procedures
•Negotiate contracts for employee benefit programs
•Manage unemployment insurance and worker’s compensation claims
Manager Reservations Services – Human Resources, Sales, and Customer Services, American Airlines, Cincinnati, Ohio
January 1994 - January 2009
•Slashed costly employee turnover by 33% achieved by developing new orientation program, revising job descriptions, and realigning performance reviews
•Led facility to increased flown revenue by 3% Y-O-Y, resulting in annual increased revenue of $11.1M
•Responsible for generalist function of HR in addition to departmental sales and customer service goals
•Interview, Hire, Train, Coach/Counsel
•Conduct investigations, issue action, terminate employment.
•Coordinate grievances and ADA
•Led projects to reduce lost time, customer handling time, and increased flown revenue, resulting in a $13M improvement
•Counseled employees on retirement program and options
Education
International Studies (Business), Bachelor of Art December 1994
Northern Kentucky University, Highland Heights, Kentucky
Minor – Economics, Concentration - Spanish
GPA: 3.20/4.0 – NKU Dean’s List
Certification
PHR - Professional in Human Resources
Skils
Experienced in all areas of Human Resources including managing and directing the department.
Experience in the travel industry (airlines) will provide an insight to the operation in the Maritime industry.
Highly skilled in Microsoft Office, skilled in Adobe Pager and Visual Basics
Excellent oral and written communication skills, relationship management skills, and leadership skills
During my extensive career as Manager of Human Resources, Sales, and Customer Services at American Airlines Regional Facility and, in my current position as Director of Human Resources at Northern Kentucky Community Action, I gained an expertise in training and all areas of Human Resources that enable me to be a valuable candidate for this position.