Objective
My objective is to succeed in business sales, and customer services within the company. My primary goal is to service the company clients to the best of my ability. Moreover, provide my attention, care, and understanding to all customers. The customer is the life line of any business success, and without the customer, a business can not survive.
Experience
FORMAL EMPOYERS:
2001- 04/18/2011 Baring Industries Inc. Fort Lauderdale, FL.
Title: Parts and Technical Support Specialist.
• Purchasing Agent
• Entered data for parts, and service proposals.
• Managed multi-lined phones.
• Parts support and warranty claims.
• A/R Clerical Assistance for Parts Purchases, Sales and Service (Collections).
• Processed parts order shipments and TRX billing entry for collections.
• Maintained vendor invoices for parts orders and warranty claims.
1997- 2001 Coral Springs Auto Mall (Oldsmobile, KIA) Coral Springs, FL.
Title: Assistant Parts Manager.
• Assisted staff with wholesale, retail and service parts.
• Purchasing and Inventory Controller for General Motors, and KIA Parts.
• Parts and service dispatcher.
• Collections of Parts Purchases and charge account invoices.
• Notified the customers and service advisers on CSI part orders
1993- 1997 ED Morse Chevrolet Sunrise, FL.
Title: Parts Counter Supervisor.
• Export, Wholesale, and Retail Parts Consultant.
• Answered multi-lined phones.
• Managed office documentation
• Trained new employees.
• Assisted Parts Manager with special projects
• Service Advisor (Chevrolet)
• Assisted the Service writers.
• Close out parts and service repair orders.
1986 - 1993 Potamkin Auto Mall (Chevrolet / KIA) Hialeah Miami Lakes, FL.
Title: Parts Counter Sales Manager: (Sales Assistant.)
• Wholesale and Retail Parts Consultant.
• Assisted parts staff in front, back and service counter.
• Warehouse coordinator for shipping, and receiving parts drivers.
• Assisted the service department in writing repair orders.
• Performed faxing, photocopying, filing for parts and service warranty claims.
Education
EDUCATION & TRAINING:
1976-1979 Diplomat obtained, from Miami Central High School. (Elective: Automotive/Marine Mechanics)
1977-1979 George T Baker Aviation School
(2)Years credit hours (Major: Air Frame). Miami, FL.
06/08 – 1/2015 Broward College
(2)Years credit.(Major: Business Management. Davie, FL.
Certification
2000 Certificate obtained, Bell & Howell ETRS Systems.
2000 Certificate obtained, KIA Parts Technical Training.
2000 Certificate obtained, KIA Parts PRO 2000. Miami, FL.
2005 Certificate Washex Inc (Wshr./Extractor Parts/Service)
2005 Certificate Challenge Inc (Dryer Parts/Service) Wichita Falls, TX.
Skils
• A/R Office data entry, invoicing, inventory control and collections.
• Computer system experience with ADP, TRX, Lotus Notes, Microsoft Word and Excel.
• Experience with Bell & Howell, Reynold & Reynolds, UCS, Rapid 2000 Systems.
• Knowledge in the Automotive and Marine Technical Field.
• Over 25 years experience in the sales, parts, service, purchasing, and merchandize research.
QUALIFICATIONS:
• Cooperative works well with others.
• Bilingual English/Spanish with the ability to translate.
• Ability to prioritize and remain focused when, under pressure.
• Excellent with customer support services.
• Skilled at quickly ascertaining new concepts.
• Computer system experience.