Objective
A Marketing Position in a dynamic and growing organization, where highly developed Interpersonal Skills alongside with being flexible, hard working and self motivated, all work together to build a long term career in a challenging an rewarding atmosphere meanwhile improving the organization efficiency and enhance profitability.
Experience
Outbound Officer
Green Meadows Travel & Tourism Feb 2007 to present
Green Meadows Travel & Tourism is part of Naouri Group, one of the leading and most developing companies in Jordan, being the GSA of multiple International Airlines including Oman Air, owning different Logistic, Forwarding and Shipping agencies including Evergreen Marine Corporation, last but not least Naouri Group is the Sole Agent of Destination of The World, the number one Whole Travel Company in the Middle East and Jordan.
Job responsibilities:
? Preparing custom made Packages for individuals, families and honeymooners, including air tickets, hotel accommodation, transfers, car rental, sightseeing tours and cruises with Royal Caribbean and Celebrity X Cruises.
? Coordinated with the Marketing Department regarding all our advertising campaigns.
? Coordinated with the Accounting Department regarding the financial issues both of our individual and corporate accounts.
? Handled all direct and indirect customer's inquiries about our products and services.
? Conducted follow up procedures to gain customers feedback through telephone calls, emails and survey forms in order to develop our products and services.
? Self-taught and searched about all international destinations we offer to our clients.
? Responsible for all incoming and outgoing correspondence.
? Dealt with customers of different mentalities, cultures and backgrounds.
? Submitted a monthly report to the Executive Manager.
? Proven to be highly flexible and change adopting while performing efficiently under pressure.
? Meeting tight deadlines.
Ticketing & Reservation Agent Oct 2006 – Feb 2007
Oman Air
Oman Air is one of the potential growing Airlines in the Middle East and Jordan, offering different world wide destinations.
Job responsibilities
? Handling all customers bookings and ticketing.
? Providing accurate information about the new company and the new product.
? Conducted a follow up procedures to gain our customers feedback about their traveling experience.
Customer Service Officer Oct 2005 – Oct 2006
KLM Royal Dutch Airlines
KLM, Royal Dutch Airlines is one of the biggest Airlines worldwide, gaining even a bigger share after the Merge with Airfrance causing the two Airlines to be one of the leaders in the traveling industry.
Job responsibilities
? Promoted and sold additional services and Frequent Flyer Club membership to passengers and potential customers regularly exceeding sales targets.
? Achieved call center targets through effective communication skills, resolving queries and sign posting to correct errors.
? Implemented follow up calls to gain customers feedback regarding their traveling experience with KLM.
? Conducting screening prcedures by calling agent and customers on daily basis to ensure flights were fully loaded.
? Team work reflected in achieving high customer satisfaction by managing conflicting needs and using problem solving skills.
? Proven ability to work under pressure regularly over achieving targets in multiple areas leading up to 90% efficiency improvements.
Credit Risk Management Clerk Mar 2005 – Jun 2005
HSBC Bank
HSBC Bank is one of the International Leading Banks, having branches all over the world, providing its customers with high levels of services and satisfaction making HSBC Bank the World Local Bank.
Job responsibilities
? Processed corporate loan applications of up to 1m JOD ensuring relevant securities were received.
? Liaised with Clients advising on how matters could be processed efficiently on production of additional securities.
? Provided application updates to internal managers for target processing information and any major queries.
Education
BA in Marketing with a GPA of 3.2 from Yarmouk University, where English is the teaching language of almost all courses.
Applied Marketing Theories into many practical projects and group work such as: " Meeting that Challenging Demand of Service Advertising " , " Selling Intangibles to The Public " and
" Consumer Behavior Towards Products ".
Tawjihi, Scientific Stream, from Lady Of Nazareth School
Certification
Skils
SKILLS
? Communication, Organizational, Interpersonal, Negotiation and Administrative Skills.
? Computer Skills ( MS Office – Word, Excel and PowerPoint ).
? Working under pressure to achieve targets.
? Managing conflicting needs.
? Customer service oriented.
? Problem Solving Skills.