Objective
To obtain entry level position. Just received Merchant Mariner's Document
Experience
JOHN M.QUINONES
1251 Welson Rd.
Orlando,Fl 32837
407-857-6871
OBJECTIVE
To obtain a position utilizing my education and training experience with the opportunity for advancement.
EXPERIENCE
10/2006 to 11/2006 StaffMark Staffing Agency Charleston, SC
Temporary Work
10/2005 to 9/2006 SunCom Wireless Charleston, SC
Bi-lingual Customer Service Representative
Took care of Spanish queue and returned calls when needed. Promoted to Technical Support and Prepaid queue. Assisted in troubleshooting phone and added time and money on prepaid accounts.
8/2004 to 7/2005 Incomm/US South Atlanta, GA
Bi-lingual Customer Service Representative
Handle a high volume of inbound calls in a call center environment. Assist customers by adding time and money on their pre-paid wireless phone card. Document all accounts to keep a log of all actions taken to aid customers. Contact different service providers to make sure customers accounts are still active. Taking payments and adding features.
Promotion within company
Bi-lingual Merchant Service Representative
Handle a high volume of inbound calls from merchants. Support various companies (i.e. Chevron, Best Buy, Sam Goody’s, Verizon Wireless, T-Mobile, Alltel) activate and deactivate pre-paid accounts. Troubleshoot Linkpoint or Verifone terminals that print pin numbers for each service provider. Resolve escalated issues from different merchants.
3/2004 to 8/2004 Home Depot Atlanta, GA
Bi-lingual Customer Service/Sales Associate
Accommodated customers with questions concerning products. Provided assistance to various departments. Knowledgeable in the products that Home Depot offered so customers could make wise decisions based on the different product information. Answered customer’s inquiries via the telephone.
4/2003 to 1/2004 All-Proe Contracting Atlanta, GA
Bi-lingual Customer Service Agent/General Office Clerk
Answered 75 calls per week, handling calls professionally and expeditiously. Accommodated all Spanish speaking potential clients, answering questions about services All-Proe contracting renders. Assisted in Project Scope and Financial agreements All-Proe contracting management and Spanish speaking contracts. All calls were logged into and EXCEL database. New customer’s information was systematically maintained. Provided reports to managers once a month of all current projects. Sustained relationship with customers while company was working on projects via telephone. Conducted surveys to clients that services were rendered to previously, confirming satisfaction of work completed. Handled project escalations when issues could not be resolved via the field contractors and on site project managers.
4/2002 to 2/2003 Mint Condition Auto Sales Decatur, GA
Office Manager
Managed a team of 5 people for small dealership. Responsibilities included
daily financial reports. Inventory control. Communicated with insurance companies insuring all clients’ vehicles had proper insurance documentation. Provided effective communication with clients, which resulted in sales of $650,000.00 quarterly. Assisted in financial audits. Maintained client records. Pulled credit reports. Communicated with financial institutions to secure automobile loans. Translated for Spanish speaking customers which increased automobile sales.
Employed also by:
Pyramid Constructions (Temporary)
Chase Staffing (Temporary)
Cuny/Hostos Community College (Permanent – 13 Years)
EDUCATION
1/1983 Completed High School Diploma
9-1997 Cuny/Eugenio Maria de Hostos Community College
AWARDS
Sigma Kappa Delta (English Honors Society)
Skills: Windows 97, 98, 2000 and XP, Excel, IE, Netscape, Word Processor
Education
some college 30 credits
Certification
mmd(os,wiper,sd(fh))
Skils