Objective
To obtain a position in which I can utilize and expand my knowledge of maritime transportation industry to further exceed in my career.
Experience
Friends & Company, Washington DC
Office Service Assistant, May 2009 - Present
• Sort and distributes a variety of correspondence, Federal Express, DHL, UPS, and various Courier packages.
• Receives, process, and delivers all incoming and outgoing mail with accuracy
• Stock and maintain all satellite copy rooms with supplies on a daily basis
• Perform numerous clerical duties, utilizing standard office equipment machinery
• to include requisitioning and reconciling invoices of supplies ordered and received.
• Set up conference rooms with audio visual equipment and ensured organization
• Mass production of general copying, binding, faxing and filing of documents accordingly
• Responsible for backing up the receptionist with switchboard coverage
• Direct visitors and vendors to appropriate locations within the organization
• Perform other duties of similar nature as required, performed daily reports.
Xerox Corporation, Washington DC
Account Associate, November 2006 - May 2009
• Respond to customer service inquiries by email, phone, and in person
• Ensured that all incoming parcel was delivered and signed for with accuracy
• Served as a Spanish translator/interpreter to attorneys and legal secretaries
• Worked collaboratively with my team to improve account performance for new and existing vertical customers
• Consistently monitor customer feedback and happiness
• Assist in conference room set-ups utilizing Audio Visual equipment
• Printed high volume of documents using Xerox: 5895, 5990, 4110, DocuColor 2045,
• DocuTech 120, Nuvera 120, Workcentre Pro 265, 7665, Xerox 265, 165 and other various Canon and Ricoh machines.
• Scanned documents utilizing IproTech and Free flow 665 machines.
• Installed a Wide Format Scan Service into client’s computers to format maps, drawings, and floor plans.
FREDDIE MAC, McLean VA
Processor Associate, August 2001 - October 2005
• Processed, retrieved and shipped stored files to appropriate locations as requested
• Also maintained storage (including third party, off site storage), refilling and routing boxes returning to storage (Iron Mountain)
• Record management functions included receiving and storing administrative, archive and active records managed in a box environment
• Reduce the cost of Freddie Mac UPS method of shipping daily packages
• Supported four Freddie Mac Support Services locations with record management issues
• Knowledge of setting up conference rooms using Audio Visual
• Ability to translate documents from English to Spanish for clients as well as the housekeeping department
• Overseeing other groups within the company such as working in the mailroom, copy center, and the UPS / FED EX department
• Facilitate special committee and department meetings (kept minutes, etc)
LCC INTERNATIONAL INC. McLean VA
Facilities Assistant, January 2000 - April 2001
• Ability to assist the receptionist with monitoring security cameras and LCC International main switchboard
• Analyze and process selected vendor invoices
• Escort Handymen to controlled inventory areas, offices, and unlocking offices as needed
• Administrative support for the facilities department
• Created and maintained word processing documents, databases, spreadsheets, current project logs
• Maintained a high volume of customer service
• Repaired walk-up copiers, fax, coffee machines and kept inventory control checks in stock
• Organized facilities storage areas and systematically maintained furniture inventory
• Helped as a Spanish translator/interpreter for certain employees within the organization
Education
EDUCATION
Borough of Manhattan Community College, New York, New York
Studied courses in Business Management and Travel & Tourism 1996-1998
The Art Institute of Washington, Arlington, Virginia
Major in Culinary Arts, March 2008-April 2009
Continuing Education at Northern Virginia Community College
Certification
UNITED STATES COAST GUARD
Merchant Mariner Credential
Transportation Worker Identification Credential
Skils
COMPUTER SKILLS
Corel WordPerfect 6.0, Lotus Notes 1 2 3, Microsoft Office Suites, Excel
Bilingual in Spanish Oral and Written, good team player, able to work with minimal supervision, analytical ability, creative, meet targets, dependable, motivated, motivate others, problem solver, can become an asset to any team if given the opportunity.