Objective
Experienced professional, hands-on communicator who has the ability to establish excellent working relationships with clients and staff. Self-starter who analyzes business operations and recommends strategies to improve performance
Experience
2006 – 2006 Norwegian Cruise Line America Honolulu, HI
Assistant Executive Housekeeper
-Efficiently organized and managed a housekeeping staff of 250 persons.
-Constantly monitored staffing needs to ensure that we met budgetary guidelines.
-Ensured maximum efficiency in the performance of staff by suggesting and developing own training methods to improve productivity.
2003 - 2006 Hard Rock Hotel Chicago(Opening Team)Chicago, IL
Executive Housekeeper
-Implemented and oversaw all hotel standards for cleanliness and presentation.
-Forecasted, budgeted, and controlled cost by maintaining payroll and inventory.
-Responsible for hiring, motivating and developing a staff of over 50 employees.
Front Office Manager
-Responsible for forecasting and budgeting for all rooms departments.
-Oversaw in-house staff; coordinated services with outside vendors.
-Reviewed business levels to ensure that all financial objectives were met.
2002 – 2003 Fairmont Chicago Chicago, IL
Night Manager
-Oversaw operation of various departments including IRD, security, housekeeping, night audit/accounting, bellmen, valet, front desk, PBX and engineering.
-Complete guest satisfaction, scheduling, payroll, employee coaching, interviewed potential new candidates, also purchasing.
2000 – 2002 Park Hyatt Chicago(Opening Team) Chicago, IL
Guest Reception Manager
-Responsible for the overall administration of the front office and the supervision of the bell and concierge staff. Maintained a low staff turnover rate.
-Maintained an active presence throughout the business.
Education
Simeon Vocational High School Chicago, IL
Certification
MMD, STCW Basic Safety Training, Notary Public
Skils
Opera, Fidelio, MS Word & Excel, MS Outlook
With over 10 years experience in service orientated fields, I have demonstrated thorough knowledge and proven success. I am fun, energetic, self motivated, and highly organized with a positive attitude. I am confident that I will make a significant contribution to your company.
I may be reached at the phone number, and e-mail address listed on my resume. I will be glad to make myself available for an interview at your earliest convenience to discuss how my qualifications could compliment your needs.