Objective
looking to learn/gain experience - work my way up
Experience
2002 - 2008 Time Warner Cable - Special Projects
• Customer/employee support through online website
• Daily maintainence - customer and employee accounts
• Sales
• Billing
• Customer retention
• Technical support
Maintaining online billing site (Payxpress)
2001 - 2008 River City Reprographics - On call service technician
• On call maintenance/repair
• Production
• Customer service
• Sales
2001 - 2002 Auto Zone - Customer Service Staff/Cashier
• Sales
• Customer service
Technical support for customers within retail store
2000 - 2001 Gene Brown Transmissions - Chief R & R
• Remove and replace automotive transmissions
• Light automotive repair work (oil changes, axle replacements, seal replacements, etc.)
Shop cleaning
Education
San Antonio College - Degree Pending
• 3 Credit hours
- Continuing education delayed due to financial/business needs
St. Anthony's Highschool - Graduated
• Attended 1995 - 1999
Certification
- Padi Scuba certified
- Kip Machines Certified
Skils
- General computer knowledge (Basic computer networking, Windows and MAC operating systems, Database coordinating)
- Specific program knowledge (ICOMS, Payxpress, Excel, Microsoft Word, Avaya)
- Technical knowledge associated with digital cable service (Cable TV, broad-band Internet, Phone services)
- Cable equipment knowledge/trouble-shooting (Toshiba, Netgear, Motorola, Arris, Ambit broad-band modems - Scientific Atlanta, Pace digital cable boxes - Arris phone modems)
- Large/small scale printer repair/maintenance (KIP, Xerox, Canon, Diazo Blue Line)
- Large scale image reproduction
- Basic computer networking
- Transmission repair
- Hands-on automotive knowledge
- Business skills associated with running automotive repair shop