Objective
An operations management position with responsibilities including managing operations facility and personnel, planning, organizing and program/material/documentation development.
Experience
Operations Manager
DriveShaft Power Inc, Lake Worth, Florida Jan 2006 – Nov 2008
In charge of startup, day-to-day operations and management of driveline manufacturing company. Responsibilities included: Purchasing, audit and control of automotive inventory parts, supplies and materials; maintaining parts database; planning; administrative, budgeting and financial reporting; sales and marketing; coordinated & ensured quality customer service; reviewed and analyzed daily/weekly/monthly call volumes; completed timely & accurate performance measures.
Deputy TMC Manager
DMJM Harris Engineering Firm, Pompano Beach, Florida Jul 2004 – Jan 2006
SMART SunGuide Transportation Management Center (TMC)
Provided incident and operations management consulting expertise for engineering firm to client. Assisted in the startup of new TMC. Managed equipment and system and hired, trained, mentored, scheduled and managed operations staff.
Key Duties & Accomplishments
? Managed personnel and operations functions, such as detecting, documenting, dispatching and reporting traffic incidents and managing operations system and procedures and dispatching equipment failures.
? Designed and implemented 2-week orientation and training program, testing and certification for TMC Operators.
? Reviewed, revised and updated Standard Operating Guidelines/Procedures (SOG/SOP).
? Developed Quality Control Methodology for SMART Incident Data System.
? Performed transportation logistics activities including: vehicle dispatch, routing and scheduling of safety patrols, equipment maintenance personnel and first responders (police, EMS, fire rescue, tow, HAZMAT).
? Designed aerial maps of ITS infrastructure, including locations of 31 DMS, 45 CCTV and major roadways.
? Created first FDOT District 4 SMART SunGuide TMC Annual Report; populated and organized new website.
Traffic/ITS Engineering Specialist – Sr. Designer IV
Edwards and Kelcey Engineering Firm, West Chester, Pennsylvania Nov 2000 – Jul 2004
Transportation / Traffic engineering consultant for prestigious engineering firm, providing specialty services in traffic
and transportation engineering, networking and communications. Analyzed client and stakeholder needs and provided solutions and deliverables. Mediated design and technical issues to bring consensus.
Key Duties & Accomplishments
SELECTED PROJECTS:
Delaware Department of Transportation
? Developed transition plan and provided construction oversight of new TMC and Emergency Operation Center.
? Scheduled and hosted monthly Work Group meetings, recorded minutes, maintained action item lists and facilitated discussions and resolutions of issues with engineers, architects and government officials.
? Developed safety and emergency guidelines and SOPs, and implemented Homeland Security initiatives.
Pennsylvania Department of Transportation
? Developed conceptual requirements for District 2-0 TMC based on Regional Architecture, including: needs assessment, systems development, communications, operations, facility, amber alert and homeland security.
? Performed feasibility studies on the use of E-ZPass probe technology for implementing a travel time system.
? Analyzed Pittsburgh TMC ATMS software, system and ITS devices for implementation and integration into PENNDOT District 2-0 TMC.
? Performed Fiber optic cable extension survey to assess replacement of the existing D-6 leased T1 communications medium to allow the Montgomery County EOC to share video and serve as the corridor's central hub.
New Jersey Highway Authority
? Assisted EK Technology Group in the emergency replacement of the NJ Highway Authority's SONET fiber optic network by upgrading Intelect SONETLYNX OC-3 system to Siemens OTN 2500, OC-48 - 2.488 Gbps.
? Installed, tested and converted to two-ring fiber network (20-node South and 10-node North rings).
I-95 Corridor Coalition
? Provided operations expertise for complex multi-agency effort initiated by Amtrak and I-95 Corridor Coalition.
? Assisted in the assessment and development of intermodal use of VMS and HAR along the northeast corridor.
Senior Operations Center Manager
Urbitran Associates Inc. Engineering Firm, New York, New York Nov 1996 – Nov 2000
Provided incident and operations management consulting expertise on the Joint Traffic Operations Center (JTOC) and Prospect/Gowanus TMC projects.
Duties & Accomplishments
? Promoted to second-in-command of the 24/7 Traffic Operations Centers (JTOC & Gowanus TMC).
? Managed, supervised and operated ITS equipment to help dramatically reduce monthly clearance time averages for accidents, debris and disabled vehicle incidents on major roadways from 1-½ hours to less than 20 minutes.
? Developed training material and trained staff of 25 employees from five consulting firms in operating procedures, protocols, and ITS device technologies.
? Conducted tours and presentations for government agencies and visitors.
? Attended regular NYDOT client/partner management meetings to discuss and implement project goals.
? Coordinated emergency response teams and shared traffic information with the public and stakeholders.
Senior Traffic System Coordinator
Parsons Brinckerhoff Inc., NY (07/92 11/96) / JHK & Associates, NY (03/90 6/92) March 1990 – Nov 1996
Provided incident and operations management consulting expertise on 24/7 Traffic Operations Centers Information for Motorist (INFORM) System Project, Hauppauge, NY.
Duties & Accomplishments
? Utilized Traffic Management System display map, CCTV and VMS to detect and alert motorists and first responders to abnormal traffic flow and conditions.
? Diverted traffic in emergency situations, controlled signal light timing on arterial/service roads using computerized traffic technology and deployed portable VMS.
? Updated database, prepared reports, and communicated traffic incidents with the media, law enforcement, motorists, and TRANSCOM on traffic incidents, construction projects, and special events.
? Helped supervise and train new employees.
? Designed numerous highway signs and instructional graphical materials.
? Assisted in other new ITS/TMC projects such as ConnDOT I 95 Corridor Incident Management Program (IMP).
? Designed and created a detailed system wide map with roadways, exits, CCTV and VMS locations.
Education
Bachelor’s Degree in Business Administration; Major - Computer Based Information Systems
Howard University School of Business, Washington, DC; December 1985
Certification
? Siemens OTN Technical Training (Part 2) – New Jersey Highway Authority, Woodbridge, New Jersey, Dec. 16, 2003
? Traffic Signal Timing Course – University of Maryland Transportation Tech. Center, College Park, Maryland, 2001
? Synchro & SimTraffic Training Course – Delaware Department of Transportation TMC, Dover, Delaware, 2001
? Y2K Transportation and Incident Management Training – NYSDOT JTO Center, Queens, New York, 1999
? ITS Telecommunications Overview – NHI Course No. 13605, L.H. MD, 1999
? Incident Command System (ICS) – National Training Curriculum, 1999
Skils
? Ability to function well in team-based environments and develop strong client and stakeholder partnerships.
? Development and implementation of policies, methodologies, and safety and security standard operating procedures in transportation, traffic, emergency operations and incident management environments.
? Worked and managed 24/7 emergency response, security, surveillance and call center environments.
? Assisted in the planning and startup of six (6) new Transportation Management Centers (TMCs) and facilities.
? Experienced in hiring, training, managing, mentoring and monitoring staff and their performance.
? Maintain a high state of operational readiness for quick and effective response to incidents and crisis situations.
? Detailed with strong leadership abilities, analytical, quality assurance and problem solving skills.
Innovative, goal-oriented, customer focused professional offering over 16 years of management and consulting experience serving the engineering Intelligent Transportation Systems (ITS), traffic operations, incident management, Drivetrain manufacturing and airline industries. Highlights: manage personnel and operations center functions; conceptual requirements; feasibility studies; needs assessments; standard operating guidelines/procedures (SOG/SOP); quality control methodologies; safety & security guidelines; staff training program/material development; transition plan; annual report; homeland security initiatives; performance measures.