Objective
Operations manager with twelve years of steadily-increasing responsibility in the competitive and fast-paced transportation industry. Analytical problem-solver accustomed to the need for quick decisions and consistently achieving above-average results.
Experience
TROPICAL SHIPPING, Providenciales, Turks and Caicos, BWI ? October, 2006 – Present
A leader in quality, on-time transportation solutions that services The Caribbean and The Bahamas.
Terminal Manager
I was hired on for this newly created position to assist the Tropical Shipping team in the fastest grown market in the company.
• In charge of all of the operations related issues in the Turks and Caicos markets, including three ports and five islands.
• Manage several subordinates of various nationalities in different positions with varying responsibilities.
• Direct all aspects of inland trucking operations to maintain the highest level of customer satisfaction, while also responsible for billing and dispatching all equipment in the islands.
• Oversee the maintenance and reporting of all assets assigned to the Turks & Caicos Islands.
• Manage equipment to ensure proper utilization in order to reduce the number of overdue units and decreasing the average days on island.
• Monitor demurrage charges accrued by customers and create invoices for overdue equipment.
• Coordinate all vessel arrivals with TCI Customs and local stevedoring company.
JB HUNT TRANSPORT, INC., Lowell, AR ? 2001 – 2006
Nationwide Fortune 500 Transportation & Logistics Operation
Area Service Manager (6/2004 - 3/2006)
I consistently achieved top 10% of Area Service Managers and averaged 97% on-time service for 500-600 weekly loads. Duties I performed include:
• Determined regional capacity and load assignments, linking account representatives and fleet managers to ensure timely arrivals and departures for customer satisfaction.
• Coordinated scheduling with fleet managers, contributing to driver and public safety and positive driver/trailer utilization.
• Monitored and synchronized loads booked with equipment/manpower availability to achieve best revenues, which resulted in a decrease in or from over 1 to less and 0.95 for the Truck group.
• Operational liaison for account reps in resolving customer service issues related to shipping.
Fleet Manager Carolina Region (2001-2004)
I maintained higher-than-average driver retention record and achieved top 20% of fleet managers. Duties I performed:
• Supervised 35 to 50 over-the-road drivers, providing annual reviews and disciplinary actions, and resolving issues such as licensing, DOT compliance accountability, safety training, and accident reviews.
• Counseled drivers on trip planning, time management, and means to reduce costs and increase efficiency and pay.
• Emphasized safety for the public, drivers, freight and equipment through education and training to reduce accidents and incidents by about 25% each year company wide.
• Coordinated assignments and down-time with logistics department to make best use of drivers and scheduling equipment maintenance to increase efficiency by 20%.
CANNON EXPRESS CORP., Springdale, AR ? 1997 – 2001
Rapid advancement from regional dispatcher to equipment utilization manager to load planner at medium-sized trucking company with approximately 2000 employees.
Load Planner, Central East Coast
• Forecast freight volumes and capacities; solicited customers for loads; and monitored service of loads.
• Customer contact, dispatcher and driver liaison, in addition to negotiating prices on one-time loads and contacting new customers.
Equipment Utilization Manager
• Dispatcher success led to customized position monitoring equipment location and accessibility; entailed analyzing data on out-of-service equipment to best coordinate equipment allocation, usage and turn-in with the logistical load planners and dispatchers.
Northeast Regional Dispatcher
• Managed high-mileage fleet of 35 drivers, maintaining low turnover and ensuring regional efficiency and profitability.
MILITARY SEALIFT COMMAND – Norfolk, VA
Civilian Mariner (Deck Watchstander) (1995 – 1997)
Member of the bridge watchstanding team, working with the navigator to ensure safe navigation of the vessel in transit and during underway replenishment of U.S. Navy warships. Assisted Cargo Officer in the safe and secure loading of cargo (including hazardous materials), while maintaining vessel security and crew safety.
Education
Bachelor of Science in Marine Transportation (1995) U.S. Merchant Marine Academy, Kings Point, NY
Studies included intermodal logistics, business management, vessel operations, cargo handling operations, and hazardous materials handling. Completed a two week internship with Military Sealift Command Headquarters in Washington, D.C.
Certification
Skils
Ten years in U.S. Navy Reserve, Merchant Marine Individual Ready Reserve,
Reaching rank of Lieutenant prior to Honorable Discharge.
Proficient in use of Windows, Word, Excel, Outlook, AS400, Lotus Notes and familiar with MS Office programs.