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Operations Manager

Objective


A management position which capitalizes on and best utilizes my skills in management, leadership and human capital development to improve organizational efficiency and productivity.


Experience


Construction Manager, Highland Homes, San Antonio, TX 2006-2008

Responsible for all aspects of residential new home construction including; vendor, contractor, subcontractor, materials and payroll management. Actively engaged in customer service and conflict resolution during production phases that ensured assigned closings were met on time and within budget.



Ship Maintenance Officer, United States Navy, Honolulu, HI 2004-2005

Responsible to the Commander Hawaii Regional Maintenance Center for ship maintenance and repair. Responsible for coordinating available regional maintenance and logistic providers to ensure on-time service and delivery.



Director of Training, United States Navy, San Diego, CA 2002-2004

Responsible to the ship’s commanding officer for ship training, schooling and readiness. Liasioned with department heads, division heads and external training providers to identify training deficiencies and scheduling. Administered the division officer training program bringing a defunct program to full function, which trained and qualified new division officers in 25% less time. Prepared reports for executive department review supporting the planning of the operational schedule.



Division Officer, United States Navy, San Diego, CA 2000-2002

Managed the electrical distribution system and electrical safety program on a U.S. Navy warship. Managed 13 electricians during a 6-month deployment and two-and-a-half month 5 million dollar maintenance availability. Identified the need to upgrade the ship’s security lighting system. Researched and documented all technical and cost requirements which resulted in reduced manpower needs for lighting system activation.



Emergency Response Team Officer, United States Navy, San Diego, CA 2000-2002

Managed a casualty response station consisting of 36 personnel. Identified personnel strengths and weaknesses for team position assignments and directed the assignment and training of personnel in team positions and casualty response duties. Maintained and tracked personnel skill development and oversaw the proper control and upkeep of assigned station equipment. Coordinated the receipt, prioritization and reporting of emergency casualty response actions to a central control station.



Student NROTC, Auburn University, Auburn, AL 1997-2000

Applied for and was accepted to the Navy’s Enlisted Commissioning Program.



Communications Supervisor, United States Navy, San Diego, CA 1994-1997

Upgraded communications department procedures which ensured computer system availability and reduced processing times by 75%, paper usage by 80% and changed storage methods from paper to electronic. Advocated the need for a LAN based system which allowed message viewing capabilities in multiple executive offices. Managed the receipt, control, distribution and destruction of classified material with zero security violations. Trained staff officers in communications department procedures and developed a system users guide.


Education


M.A., Economics University of Oklahoma 2007

B.S., Workforce Ed. And Trng. Southern Illinois University 2000

B.A., Public Administration Auburn University 1999


Certification

Skils


? Operations Management ? Project Management ? Mentorship

? Report Development ? Executive Presentation ? Leadership

? Research & Analysis ? Team Building ? Motivation

? Process Improvement ? Personnel Development ? Training

? Multi-tasking ? Planning & Organization ? Evaluation


 


Managed over $3 million dollars in residential new home construction. Provided exceptional customer service to homebuyers simplifying 13 closing processes. Coordinated and scheduled production activities with vendors, contractors and subcontractors to meet all assigned closing deadlines within allocated budgets.



Coordinated, scheduled and tracked critical and emergent ship repair and maintenance requests, during a 21-month period, for U.S. and foreign Navy ships often on a short-notice basis. Served as a liaison to senior staff officers; consulted them on work status and progress resulting in work completion during constrained time periods and within fiscal budgets.



Managed and coordinated $1 Million dollars in maintenance and repair work assigned to 4 different regional maintenance activities and various contractors for 30 visiting ships during the 2004 Multinational Pacific Rim Exercise, including coordination with supply and logistic agencies enabling exercise participants to meet operational commitments with no major equipment discrepancies.



Designed and coordinated maintenance availability work packages, totaling $80Thousand dollars, assigned to the Pearl Harbor Naval Shipyard. Developed a comprehensive work summary report that allowed for easy tracking of maintenance work items. Identified ship maintenance requests that could be accomplished utilizing available shipyard manpower levels and capabilities and within the fiscal maintenance budget.



Directed the training and mission readiness function on a 200 member crew U.S. Navy ship across 6 departments and 20 divisions. Identified needed school requirements and operational exercises to meet fleet standards and targeted 70% completion rates. Received the highest evaluation grades in 12 of 13 assessment areas during a condensed 7 week training cycle and received the Mission Efficiency Award.



Implemented a paperless message system for the receipt, processing and distribution of operational messages resulting in reduced processing time by 75%, paper usage volume by 80% and changed storage methods from paper to electronic. Advocated the need for a LAN-based computer system to serve multiple executive offices reducing message viewing time. Managed the receipt, control, distribution and destruction of classified material with zero security violations.

San Antonio, TX,
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