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Operations / Commercial / Customer Service Manager

Objective


Secure fulltime position working for Steamship line in the New Jersey / New York Area Operations, Commercial or Customer Service Management.


Experience


From Steamship line perspective all areas from containerization to break bulk project type cargo in Operations Port Captian capasity to Commercial and Customer Service.


Education


Finished various courses over the years including SCOT Works nogotiation.


Certification


haz Mat Trained


Skils


Experience:



2001-11/2009 Commercial Manager, Containers, Swire Shipping.

• Responsible for negotiating pricing for export container and break-bulk bookings.

• Monitor market conditions for best possible result to the Line.

• Monitor and adjust assessorial charges such as Bunker, Securities etc.

• Develop increased customer base via inside and outside sales.

• Provide top management with weekly revenue reports and booking forecasts.

• Negotiate and manage all container service contracts.

• Manage filing all rates with the FMC.

• Manage booking and customer service desk.

• Assist the break-bulk manager to analyze and price cargo including over dimensional .

• Directly responsible for managing the container and chassis fleet in the United States.

• Manage vessel/rail/truck empty repositioning for North America.

• Maintain ideal fleet size via leasing and terminating containers to support bookings.

• Successfully negotiate pick up credits reducing leasing costs.

• Responsible for negotiating depot contracts, driving down costs.

• Manage FCL Intermodal rail and truck North America



1979-2001, General Manager, Equipment & Operations, Norton Lilly International

? Supervised all Equipment and Operations staff handling all principal accounts.

? Directly responsible for operational decisions, ordering labor, tugs and pilots.

• Port Captain attended vessels liaising with terminal and stevedoring labor.

• Responsible for stowage of vessels.

• Managed Maintenance and repair for both container and chassis

• Managed Intermodal department rail and truck



1977- 1979, Supervisor Equipment control / dispatcher, American President Lines.

? Dispatched empty equipment from Terminal for export booking

? Dispatched FCL containers

? Coordinated transfer FCL containers from rail to terminal.

? Maintained equipment reports as well as data.



Education: Bergenfield High School, 1975.

.

? Scottwork Negotiating Skills – Advanced negotiating skills course June , 2006

? Haz Mat Training by National Cargo Bureau (NCB)

? Experience with Excel



References furnished upon request.


 


Very well liked and respected in the industry.

Tenafly, NJ,
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