Objective
To work in the marine field.
Experience
SUMMARY
A seasoned Retail Service Technician with extensive experience in installing, testing, adjusting and repairing electro/mechanical analog and digital photo equipment. Professional accustomed to working with little or no supervision. Computer literate with strong customer services skills. Areas of expertise include:
Installation
Training
Diagnosis & Repair
Maintenance
PROFESSIONAL EXPERIENCE
EASTMAN KODAK, Jacksonville, FL 1996-2009
Retail Service Technician
Tested components and assemblies using circuit testers and voltmeter.
Fabricated parts and tested Aids as required.
Proactive in recognizing and correcting potential issues that may effect production.
Evaluated, diagnosed and resolved concerns with the equipment.
Troubleshot and discussed service requirements, examined service records and inspected equipment.
Performed all repairs correctly and efficiently adhering to all company safety and quality standards.
Serviced and maintained electro/mechanical analog and digital photo equipment for North Florida and South Georgia.
Assembled components such as fuses, switches, electrical controls, using hand tools and soldering irons.
Performed routine cleaning and necessary maintenance repairs to prevent interruption of service to the customer.
Instructed and trained apprentices as well as lead, instruct, and assisted the group and other service employees.
Provided field support for new construction/set ups including on site supervision, equipment delivery coordination, path alignment coordination and equipment installation.
COMCAST, Jacksonville, FL 1995-1996
Special Projects Technician
Supplied proper write up, completed jobs as required, maintained records, and forwarded reports to management as required by company procedures.
Supported Customer Service technical staff by interfacing regularly to repair network outages, as well as network enhancements.
MICHAEL D. MCGOWAN Page 2
JOYSERV CO. LTD, Jacksonville, FL 1984-1993
Team Captain
Responsible for parts inventory, returning of defective parts, recycle parts and equipment when appropriate service requirements with the customers and inspect vehicles to ensure requirements are met.
Performed timely installations while providing high quality control standards.
EDUCATION
FLORIDA COMMUNITY COLLEGE AT JACKSONVILLE, Jacksonville, FL
Communications Electronics Program
Industrial Electronics Program
CERTIFICATIONS & LICENSING
Certified Electronics Technician
Licensed Radio Telephone Operator
FCC GROE Certificate
Education
Industrial Electronics at Florida Community College at Jacksonville.
Certification
Skils
Qualified with all types of hand tools.