Objective
Seeking for a challenging career opportunity. To being Worth for the Organization. Wish to move a high growth company, where more knowledge and greater Job satisfaction can be achieved.
Experience
Work Experience:
1) Worked with Airtel Telephone and Broadband services on Behalf of Teleaccess Pvt Ltd
As a Team Leader for Virtual Account Management Process (VAM) From Jan 2007 to Feb 2008.
Job Includes:
a) Maintaining the Discipline on the Floor.
b) Taking Care of Executive Attendance and Their Performance.
c) Checking the Daily Status of the Calls Made by the Executive to the customers by running the AMS Reports.
d) Checking the Idle Time, Talk Time, Busy Time, Ringing Time etc of the Executive and giving them training for reducing the same.
e) Taking Escalation Calls of the Executive regarding the customer Dispute.
f) Taking care that the customer queries, request and complaints are resolved on time as per the SLA time given by the Concern Dept.
g) Maintaining the Performance Tracker of the Executive for appraisal, Increment and Incentives.
h) Updating the system regarding the plans, schemes and codes.
i) Giving Briefing to the Executive regarding the new Plan, Scheme, Codes and Product to the executive.
j) Coordinating the HR regarding the Executive required as per the Data Comes for Out calling and consulting with the HR for the leaves or Absenteeism of the Executives.
2) Worked with Airtel Telephone and Broadband services for Bharti Ltd as a Customer Care Officer from November 2005 to Dec 2006.
Job Includes:
a) Attending Customers calls and sorting out their issues.
b) Trying to Sort out their queries, request or complaints online.
c) Giving online support regarding the Internet or Telephone instrument Problem to customer.
d) Explaining the Bill Details to the customers.
e) Lodging the request and complaints of the customer and try to resolve it as soon as possible.
f) Explaining the plans and scheme to the customer and the benefits of it.
g) Marking the mail to the Team leaders for the same.
h) Updating the system regarding the plans, schemes and codes.
i) Taking Details from the customer online at the time of booking and explaining the
Plan and scheme to the customer.
3) Worked with ‘Daily News & Analysis’ (DNA) as marketing Research Executive for Pilot Project from November 2004 to October 2005.
Job Includes:
a) Promoting DNA through Advertisement.
b) Explaining the contents of DNA Newspaper to the Customers.
c) Convincing the Customer for the subscription of DNA Newspaper.
d) Issuing DNA Founder Partner Gold Card to the Customers.
e) Explaining Schemes and Benefit of Gold Card to the Customers.
4) Work with Life Style as a Customer Sales Representative cum cashier for Malad outlet on Cash counter from September 2003 to August 2004.
Job Include:
a) Issuing Cash Memo to the Customer regarding the product purchase by them.
b) Assisting the customer’s regarding promotion and Discount going in the store
c) Convincing the customer to become member of the lifestyle.
d) Issuing gift voucher to the customers.
e) Maintaining Attendance Book, Customer Discount Book, Staff Discount Book, Float Register, Daily Cash Register, Customer Register and Day End Register.
f) Taking care that customer satisfaction is maintained.
5) Worked with Shopper’s Stop as Customer Care Associate for Chembur unit on Men’s Floor from June 2001 to July 2003.
Job Include:
a) Attending Customers and knowing customers needs and complaints as well as following them.
b) Making requisition of the product.
c) Achieving the given targets.
d) Visual Merchandising by making new Displays of the Products.
e) Taking alternation of the customers.
f) Convincing customers to go for first Citizen Membership Scheme issued by Shopper’s stop.
g) Explaining the Schemes and Benefits of First Citizen Membership to the Customers.
Date of Birth: 26th April 1980
Sex: Male
Marital Status: Single
Nationality: Indian
Languages Known: English, Marathi & Hindi
Hobbies: Playing, Watching Movies, singing and Dancing.
The information given in this Resume is genuine to the best of my abilities.
Thanking you,
Education
Academic Qualification:
Passed S.S.C. with Second Class from New English School, Bandra (East), Mumbai in March, 1996.
Passed H.S.C. with Second Class from Chetana College, Bandra (East), Mumbai in March, 1999.
Passed B.COM with Pass Class from Chetana College, Bandra (East), Mumbai in April 2002.
Passed 1st Year Exam of Diploma in Shipping Management from Narottam Morarjee Institute of Shipping held in March 2008.
Certification
• Done Diploma in Computer Application from Master Computers
Skils
• Passed Typing Exam 30 and 40wpm with ‘A’ Grade