Objective
To obtain a full time as Network Support Technician
Experience
Network Support Technician.
Duties: Provide technical support remotely or locally to users in a reasonable, timely manner; receive and analyze calls from remote users to determine a logical solution or direct to the appropriate staff; work with other technical
personnel to determine best solutions to resolve user’s concerns. Perform various end users support activities which may include assisting in the development and refinement of guidance for end users. Install and maintain computer system hardware, system software and other related equipment in a reasonable timely manner to support the effective operation of an assigned area; test and evaluate software for site or department use as assigned to ensure that the software is compatible with District standards. Provide one-on-one training and assistance in basic use of computer hardware and software and other related equipment in support of professional learning. Set up end user accounts and set passwords for email and district website. Inventory hardware, software and other technology equipment as related to assigned duties. Diagnose, log requests, monitor progress, track problem resolution, identify patterns of failure, research solutions and resolve issues. Set up and monitor both wired and wireless Local Area Networks (LAN) at site or department level as assigned. Maintain interfaces with District-wide computer applications and act as a liaison between sites and Information Technology Services. Troubleshoot user's computer hardware and software problems; provide solutions, guidance and recommendation to resolve issues to meet the needs of students and staff; use appropriate diagnostic software and equipment. Provide end users with high quality, courteous and professional customer service to ensure support fulfills the needs of the customers. Serve as technical lead and provide clear direction and guidance to others needing assistance. Document all service requests accurately to ensure reasonable, timely resolutions to end users and maintain accurate data on services provided; work with Helpdesk ticketing application and other support systems as assigned. Perform related duties as assigned.
Education
7/97 to 1/99
Heald College, School of Technology Fresno, California
Associate in Applied Science Degree
Certification
Certificates Course Complete:
*Administering and Monitoring Servers
*Assessing Application Compatibility in Windows 7
*Chassis Fundamentals and Cisco SDH Products
*Cisco Wireless LAN Fundamentals (CWLF) v2.0
*Configuring Access to Terminal Services Applications in Windows Server® 2008
*Configuring Backup and Security in Windows Server 2008
*onfiguring Network Security in Window
*Configuring TCP/IP Clients Configuring a DNS Server in Windows Server 2008
*Designing for Cisco Internetwork Solutions (DESGN) v1.2 Evaluating Windows 7 Deployment Methods
*Exploring the Fundamentals of Network Infrastructure in Windows Server 2008
*Implementing Windows Firewall in Windows Server 2008
*Installing and Maintaining Windows Server® 2008 *Introducing Windows Server™ 2003 Network Infrastructure Planning, Tools, and Documentation
*Maintaining and Recovering the System
*Manage Active Directory® Accounts
*Manage Microsoft® Windows Server™ 2003 Security
*Optimizing and Maintaining Windows 7 Client Computers
*Optimizing and Troubleshooting DNS in a Microsoft® Windows Server™ 2003 Network Environment
*Planning, Optimizing, and Troubleshooting DHCP in a Windows Server™ 2003 Network Environment
*Supporting Users Running Applications on a Microsoft® Windows® XP Operating System
*Supporting Users Running the Microsoft® Windows® XP Operating System
Skils