Objective
To obtain a solid career in the Transportation or Health Care Industry
Experience
EXPERIENCE:
07/05-Present Olympic Limo Service Woodside, NY 11377
Sales/Reservations Manager
• Supervise Reservationists/Sales staff of five
• Responsible for Account Maintenance and Management
• Payroll
• Troubleshoot and handle all inquiries, disputes, credits or refunds
• Manage multi-lined phones
• Process client files and schedule trips and events
• Handles various customer service, follow up and complaints
• Solicit and obtain new business via internet advertisements, e-mails, and telephone contact
• Plan, schedule and dispatch drivers by route and state as well as local five borough tours
• Close out jobs, record mileage and expenses for reconciliation
• Track drivers and assist with relief when vehicle is running overtime or experiences mechanical issue
• Contact and retain tow or service company for buses and get drivers lodging when necessary
• Responsible for work sub-contracting to outside comapanies
11/90-09/05 A. Supreme Financial Consultants Hempstead, NY
Administrative Assistant /Clerical Assistant (Company Filed Bankruptcy)
• Managed office documentation
• Greeted and directed visitors / customers to their destination and provided general information
• Answered multi-line telephone, routed calls, and took accurate messages
• Performed faxing , photocopying and filing duties
• Trained new hires
• Assisted supervisor with special projects
Education
EDUCATION:
August 2013 – Currently Enrolled American Intercontinental University (BBA – Healthcare Management)
June 1988 Brentwood High School
Certification
NYS CDL C W/ PASS ENDORSEMENT
Skils
QUALIFICATIONS:
• Work well without supervision
• Bilingual English/Spanish with the ability to translate
• Ability to prioritize and remain focused on the essence of an issue
• Excellent with customer support services
• Skilled at learning new concepts quickly while working well under pressure