Objective
To join and organization where I can utilize my extensive experience in all facets of business. Acknowledged as one who leads by example while maintaining focus on production, quality of work and bottom line. Key strengths include supervision, motivating, training, and ability to adapt well to change.
Experience
SHALLOWAY & SHALLOWAY,West Palm Beach, June 2008 – May 2010
Medicaid Case Manager
•Review complex patient account issues and resolve any issues or concerns that would cause Medicaid denial
•Conduct high-level problem solving with a focus on compliance
• Address systemic root causes of chronically recurring problems
•Serve as the primary point of contact between the governmental center and clients
•Ensures compliance with Medicaid regulations
•Maintains and ensures accuracy of authorizations for all clients
•Maintains regular communication with state agencies, healthcare providers and clients
•Accurately document case file activities relative to patient care and type of services needed
GELFAND & ARPE,
West Palm Beach Oct 2007 – June 2008
Legal Collection Specialist
•Notify homeowners of delinquent assessment by mail
•Calculate late charges, interest and balance due on accounts
•Offer the homeowners payment plan to help pay off debt
•Generate and file Claim of Liens and Satisfaction of Liens on delinquent homeowners
•Communicate closely with attorneys and homeowners association to resolve delinquent accounts
•Maintain a tracking system to ensure delinquent notices and liens are filed within compliance period
HSBC/DECISION ONE MORTGAGE 2004 – Oct 2007
Loan Processing Manager/Team Lead
•Supervisor a Team of Underwriters, Loan Processors, Data Entry Clerk and Loan Closers to ensure the highest level of work performed
•Worked closely with Account Executives to ensure the best customer service was provided to clients
•Coordinated with other department heads to ensure deadlines were met
•Created and maintained spreadsheet for tracking production for upper management
VIRTUAL BANK 1999 – 2004
Loan Processing Manager/Account Manager
•Maintained employee productivity and commitment to quality
•Created and maintained spreadsheet for tracking production
•Wrote procedure manual utilizing Power Point
WRMF/WJNO RADIO 1995 –1999
Sales Secretary
•Developed and produced sales brochure and presentations for Account Executives utilizing Print Shop and Power Point
•Generated letters and reports utilizing various PC-based software packages and other typing equipment
•Schedule appointments and meetings and arrange travel accommodations
Education
2 Year Associates Degree in Business Administration from Palm Beach Community College
Legal Secretary Diploma from Toronto Business School
Certification
Skils
Computer and Internet literate
MS Office, Word Perfect, Lotus, Quickbooks
Experienced in: • Employee and Labor Relations
• Customer Service
• Customer Service
• Process Development
• Computer Graphics
• Financial Management