Objective
To obtain a meaningful and challenging position that enables to improve my skills and experience in a dynamically creative environment and allow for advancement
Experience
July 24, 2005 – Aug 10, 2006 : Service Advisor Engineer
Almajdouie Hyundai Motors Co., K.S.A.
• Responsible for receiving customers and determine the type of service required on the car and write on repair orders.
• Confer with customers about necessary service for routine maintenance work
• Identifying the vehicle problem by questioning the customer about the vehicle's performance, by visual inspection, or by a road test.
• Lodging vehicle's malfunction on the repair order to help the mechanic locate the problem, also advice customers on services available.
? Passed the Hyundai Service Advisor Program (H-SAP) qualification test given by Hyundai Motor Co. (HMC)-Korea last November 27, 2005
Nov 2004 - Apr 2005 : workshop Engineer
Mansour Automotive Company & General Motors (Opel Auto Service Center), Egypt
• Responsible and supervise Daily operations and daily workshop activities
• Supervising activities of operational staff workshop:
1- Technicians 2- Quality test technicians 3- Mobile service
• Responsible and in-charge of whole reparations in workshop
• Responsible and in-charge of all administrative work in workshop in correlation with other departments
• Supervision of operation activities and documentation - Assist Workshop manger in operation reporting.
• To coordinate the whole workshop activity
• Technical Assistant Instructor; helping technicians to understand the new Automotive Technology
Jan 2000 - Nov 2002 : Technical Support
Global Corporation for Development, Egypt
• Gives technical support for computer systems and responsible for all aspects of Computer Systems including marketing and sales support and client relationship development.
Provides marketing support and services which include database management, taking customer calls and order processing, dealing with customer queries, inquiries and complaints and invoicing.
Education
Bachelor of Science in Mechanical Engineering
Helwan University
MAJOR : Automotive and Tractors Engineering
Certification
• Engine System & EMS Troubleshooting
February 11-15, 2006 (Hyundai Motor Co., Dubai, U.A.E.)
o New engines introduction (Theta, Mue & Lambda)
o Mechanical components, overhauling procedures & practice
o EMS & T/Shooting procedures
o Practice on-vehicle & waveform analysis
• Nissan Marketing & Distribution Egypt
-Product information & Warranty Introduction
Session
- New Product Training N16 & D22
- Training with Consult II (diagnostic Tool)
• General Motors Training Courses
o Product familiarization; familiarization of General Motors products and production line of automotive manufacturing
o Electricity and Wiring diagrams; introduction to automotive electronic and electrical systems which include basic electrical theory, circuit designs, and wiring methods, usage of multi-meter and wiring diagrams. Practicing in diagnostic procedures that have applications to present and future automotive electronics and electrical systems.
• Vehicle and Workshop Familiarization
18 hrs training course at Mansour Automotive Company, consist of: Job descriptions of automotive service advisor, workshop Engineer and Customer Services. Training with computerized service manuals TIS (Technical Information System) Training with Tech1, Tech2 (Diagnostic tools)
• AAV Jeep Vehicles Company
Training course for automotive technology, vehicle maintenance and dealing with customer inquiries.
• NLP Seminar: Neuro-Linguistic Programming is the study of the way people process information so that you can communicate more effectively with them. It's using the language of the brain (neuro-linguistic) to produce meaningful change (programming) in order to improve the quality of life for you and for others.
• Anti-Smoking Programme Seminar
Programme was held between most of NGOS Network (Non-government Organizations) to help the Egyptian community to give up smoking supervised by Minister of Health & Population Dr. Mohammad Awad Tag El Din.
Skils