Objective
I have a Masters of International Business degree in Hotel and Tourism Management from University Center “Cesar Ritz” -Valais, Switzerland. I completed my Bachelors’ degree in Global Business from the Latin America University of Science and Technology in Panama City, Panama. I am looking for a bigger challenge and to grow my career in hospitality and tourism industry. Hence I am interested in working on board. Please regard this letter as my formal application.
Experience
(May 2009- Nowadays) YOUnique Wealth
Marbella, Panama- 2642343
Customer Service Representative
• Customer Service
• Solve customer problems
• Run recurring orders every day
• Create shipping files and upload tracking files
• Change catalogues prices
• Be aware of the wire transfer transaction
(January 2009- Hotel Courtyard Marriot, Panama -3010101
May 2009) Front Desk Department
• Operator -248 rooms
• Check In & Out Guest
• Solve problems or request of the guests
• Check List: Credit Limit, Bucket, Departures
• Handle cash
(April 2008 – Hotel Central Plaza, Zürich, Switzerland
June 2008) Housekeeping Department - Intraining
• Laundry and iron
• Check personal and guest public bathrooms every hour
• Night shift: control of 104 rooms, customer requests, refill each floor with towels and other items.
• Check Minibar for 104 rooms
• Inventory control
(December 2007 – Hotel Central Plaza, Zürich, Switzerland
April 2008) Kitchen Department- Intraining
• Cold kitchen: preparation of some dishes like salads, tartar, salmon, sandwiches, ice cream
• Control the expiration date of the food
• Refill of food needed in the cold and hot kitchen
(March 2005– Grupo MSG, Panama, Panama
December 2006) Administrative Assistant and Sales Support
• Supervised the clients status, make them the correspondent contracts, receipts,etc
• Administrative activities. : designing presentation for all the projects of the company, answering the phone.
• Monitored account balances verifying all accounts stayed current
• Customer service
(November 2004) XII Congress of Electric, Industrial and Mechanic Engineer’s College, Panama, Panama
General Assistant
• Organized the necessary information for the participant
• Monitored the cash flow during the congress (Accounting assistant)
• Supervised the congress schedule ensuring that all the seminars were in order and on time
(November 2003) HSBC Bank, Panama, Panama
Assistant Manager (Corporate Bank), Supervised Professional Practice
• Assisted three manager of the Corporate Bank
• Assistant job: answering the phone, sent faxes
• Monitored account balances verifying all the accounts stayed current
(January 2000) Galapagos, S.A., Panama, Panama
Sales
• Customer service
• Make inventory of the product on sale
Education
University Center “Cesar Ritz” - Valais, Switzerland
July 2008 – September 2008
Master Degree of International Business in Hotel and Tourism Management
University Center “Cesar Ritz”- Valais, Switzerland
In Academic partnership with Manchester Metropolitan University
April 2007 – December 2007
Postgraduate Diploma in International Hospitality Management
Universidad Latinoamerica en Ciencia y Tecnología (ULACIT)- Panama, Panama
January 2004 – December 2006
Bachelor of Global Business
Instituto Episcopal San Cristóbal (IESC)- Panama, Panama
December 2003
Higher Diploma Degree in Bilingual Commerce specialized in Secretarial and Accounting Business
Certification
Skils
LANGUAGES:
Spanish (native language)
English (fluent)
German (moderate)
Italian (basic)
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PERSONAL INTEREST & SKILLS:
Microsoft Office
Window XP
Adobe Photoshop
Adobe Illustrator
Adobe Acrobat
Fidelio
Micros
Opera
Read
Listen to music
Travel
Sports: Basketball, Football, Flag Football