Maritime
- Laborer
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OBJECTIVE
To obtain a position as a Merchant Marine Specialist where my experience of 15+ years in the work force can be used as asset to provide exceptional customer service
CORE PROFESSIONAL STRENGTHS
Negotiation and persuasion skills - Strong Leadership
Excellent customer service skills - Working with diverse cultures
Astounding verbal/written communicator - Strong Leadership skills
Proactive strategic Planning - Team oriented professional
Training, coaching, motivating - Organization, scheduling, Time-management
Stocking Organization - Authorized Equipment Speciali
CDL Class A License - TWIC (Transportation Worker ID Credential)
Passport with 4 YR
MMC & Medical Certificate
Proficient in Software (Microsoft Word, Internet, Visio, excel, PowerPoint and email)
Languages: Fluent Speaking in English, French and minimal Spanish
EDUCATION
Bluewater Maritime School
Certificates in Various Courses (attached with resume) 2016
ITT-Tech Jacksonville, FL
Bachelors of Science in Criminal Justice2013
ITT-Tech Jacksonville, FL
Associates in Science in Criminal Justice2011
SOS Academy High School-Jacksonville, FL
High School diploma2005
HIGHLIGHTS OF EXPERIENCE
Customer Service Representative for Foot Locker South Regional Office
Phone and Web Dispatcher for Sylvain Trucking LLC
Directly/indirectly raised $10 thousands dollars for charity on a yearly basis from 2003 to 2014
Manager of the Year 2009, 2011, 2014 and 2015 ( Foot Locker)
Top sales person for 2011, 2014 (Foot Locker)
Customer Care for 2010, 2013, 2014 ( Foot Locker and Sylvain Trucking)
WORK EXPERIENCE
Sylvain Trucking LLC, Jacksonville, FL Jul 2015- Present
Customer Complaint Representative
Phone and Web dispatcher
Yard dog - helping with trucking yard complications
Foot Locker, Jacksonville, FLFeb 2003-Jun 2015
Store Manager
Work and train new staff members
Handled customer complaints, returns and exchanges.
Conducted cash transactions with customer base.
Assigned staff weekly work schedules, bookkeeping duties
Managed the customer marketing aspects of credit card application process.
Proven ability to complete assignments timely and accurately
Krispy Kreme, Jacksonville, FLMay 2001-Feb 2004
Team Member
Politely engaging in suggestive selling techniques
Providing Excellent Customer Service internal and external customers
Restocking products to guarantee freshness
Accepting payment for product and delivering correct change, cashier
Unloading delivery trucks
Responsibilities for loading and stocking
Babies R Us Store, Jacksonville, FL Apr 2002- Sept 2005
Customer Service Representative
Processes paperwork/invoices/reports pertaining to the area of responsibility
Prepares receiving packets, reconciles overages/shortages/damages Operates a variety of office equipment
Communicates with internal/external people to efficiently complete
Loading and stocking supplies and equipment
UPS, Jacksonville, FL Apr 1999-Dec 2002
Warehouse Associate
Loading and stocking of packages headed for en route transit to customers.
Prepared and executed inbound processing paperwork
Handled data entry into computerized control systems for inventory control.
Operated material handling equipment such as forklifts and hydraulic jacks.
Packing and unpacking of outbound orders with scanning technology for shipping and receiving. Prepares receiving packets, reconciles overages/shortages/damages Operates a variety of office equipment
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jacksonville, Florida,