Objective
Establishing a 19 year career in the Marine Industry has allowed me to work as a Technician, a Supervisor and an Instructor. Among those specialties I have expertise in associated products, such as, (electronics, audio, fishing systems, water sports accessories, and structural fiberglass repair). I have established a unique ability to analyze, troubleshoot and produce efficient results while maintaining the highest standards. Being a certified technician with Volvo, Mercury and Yamaha, I have achieved the highest certifications through strong commitment to excellence, accomplishment and attainment of desired goals.
Experience
Automotive Training Instructor January 2008 – Present
While working at Automotive Training Center (ATC) I researched, created, and maintained Automotive training materials for several automotive classes. I developed presentation training materials using Microsoft PowerPoint. I have leveraged learning knowledge and awareness of competitive offerings to develop, introduce and justify learning recommendations to ATC for future class offerings.
I continuously performed quality review of student classroom exercises to ensure compliance with requirements on a technical level. I have performed problem determination and application support as required during classroom training. I continuously encouraged and coordinated students to create and work with multiple teams to increase troubleshooting skills, documentation accuracy and completion of classroom requirements.
D&S Boat Sales, Inc. 1992 – 2008
Service Management Supervisor
Performed any and all service work and diagnostics, including custom installations, re-power of vessels and speacialized electronics.
Engine and vessel manufacture CSI ratings maintained to ensure that 100% of clientel needs were addressed.
Supervised warranty adminstration and service work completed in a timely manner and submitted to manufacture for reimbursment.
Developed and conducted company sponsored training seminars for winterization and preventative maintenance for both students and customers. I developed a program and trained employees, to ensure that productivity and collectable efficientcy goals were met. This program is still utilized by the company.
Education
Business Major – Presently attending classes at Bucks County Community College
Neshaminy High School, 1993
Bucks County Technical School, 1993
Certification
• Pennsylvania Fish and Boat Commission Certified Safety Instructor
• Mercury Marine Outboard Technician
• Mercury Marine Stern drive Technician
• Volvo Penta Stern drive Technician
• Yamaha Five Star Service Management
• Ford Motor Company MLR Training
• ASE Certified A1 Engine Repair
• ASE Certified A5 Brakes
• ASE Certified A6 Electrical/Electronic Systems
• ASE Certified A7 Heating and Air
• Yamaha Five Star, Certified Service Management Training, 2005
• Spader Business Management, Certified Service Management Training, 2002
• Pennsylvania Department of Education Skills Certificate – 1993
• Keystone AAA Award for outstanding technical achievement – 1993
• VICA State Championship for Automotive – 1992
Skils
Courses Conducted for Mercury University
• Factory Training for Mercury Dealers
• MerCruiser Systems Course
• MerCruiser Drives and Transoms
• MerCruiser EFI I, II, III Electronic Fuel Injection Systems
• MerCruiser Inboard Transmissions, Velvet, Hurth, and ZF
• Mercury Outboard Systems Course
• Mercury Outboard Four Stroke Engines
• Mercury Outboard OptiMax I, II, III Direct Fuel Injection Engines
• Mercury Verado I, II Supercharged Outboards
• Mercury Outboard Gear Cases
• Mercury CDS, Computer Diagnostic Systems and Applications Mercury SmartCraft and DTS Systems, Control Area Networking (CAN) and Multiplexing CAN Systems
Courses Conducted for Automotive Training Center
• Engine Repair
• Marine Mechanical Systems
• Marine Electrical Systems
• Marine Engine Performance
• PA Fish and Boat Commission Safety Training
Proficient in Microsoft Office, Advanced PowerPoint, Advanced Excel and Word
Diagnostic Software, Mercury CDS, Mercury G3 Axuis and Zeus, Volvo Vodia Systems, Yamaha Diagnostics, CMD Diagnostic Cummings Marine Power, and OBD-M Emissions Controls MotoTron
• Nineteen years of marine experience with troubleshooting, product knowledge and customer service.
• Two years experience in instructional design and classroom instruction for both marine and automotive specialties.
• Demonstrated ability to improve company profitability by implementing a management efficiency and rating program.
• Extensive technical experience and ability to analyze diagnose technical difficulities.
• Ability to recognize and adapt to a broad range of diverse professionals.
• Self motivated individual who is able to implement decisions and set effective priorities to achieve established objectives.
AREAS OF EXPERTISE
• Troubleshooting
• Strong communication & interpersonal skills
• Promoting teamwork
• Training and documentation • Product knowledge
• Strong organizational skills
• Prioritizing tasks
• Adaptability to change