Objective
To acquire a position that will challenge and utilize my knowledge and experience in engineering and commercial management while allowing me to be a positive contributor to the growth and development of the organization.
Experience
Rolls-Royce Commercial Marine Inc
Ft. Lauderdale, FL.
Service Engineer (07/2007 to present)
• Provide technical assistance, especially in the areas of propeller systems and support for all Rolls-Royce products
• Assist customers in fault diagnosis and possibilities for repair of Rolls-Royce Marine products
• Supervise, or undertake as required, the installation, commissioning and overhaul of all Rolls-Royce products
• Advise customers and principals of upgrade opportunities on older vessels within the area and compile comprehensive reports of activities and repairs to customers’ equipment
• Provide receipts and details of costs to allow for correct invoicing of customers
• Identify and pursue new customers and markets
• Establish rapport with customers via onsite visits and product support
• Act as a liaison between the customer and the manufacturing base
Wartsila North America Inc.
Ft. Lauderdale, FL.
Sales Manager (10/2002 – 03/2007)
• Managed key assigned customer accounts including Keystone Shipping, Maersk Line Limited, V-Ships, Crowley Marine and US Ship Management
• Developed and maintained direct customer contact, providing both recognized and intangible value through the direct sale of designated Wartsila service products, including two and four stroke engine parts and John Crane Lips propulsion related equipment
• Responsible for annual sales of $6M
• Consistently exceeded annual sales goal by successfully introducing and growing new business
• Successfully negotiated long term maintenance contracts and competitive bids ranging from $500K to $3M
• Liaised with customers, Class surveyors and insurance companies to ensure minimum downtime of vessels during scheduled Class required inspections and major breakdowns
• Executed sales strategy, initiated contact with existing and potential customers, identified their needs through ship and power plant visits, engine and equipment condition inspection and evaluation, as well as recorded log analysis
Contract Manager (02/2002 – 09/2002)
• Managed activities of assigned contracts to generate maximum practical revenue at the lowest operating cost
• Consistently executed sound business practices
• Evaluated operations, maintenance and financial data to ensure contract compliance and profitability
• Defined plans for aggressive improvement in financial performance resulting in increased profit margins
• Recommended opportunities for capital expenditures that improved contract performance and achieved 10% reduction in contract costs
• Persuaded customers to enforce conformance to safety practices, policies and procedures
Field Service Coordinator (05/1998 – 03/2001)
• Scheduled, coordinated and monitored major service jobs on large two stroke and four stroke diesel engines in order to deliver optimum service to operators of diesel engines in marine transportation and stationary power application
• Provided technical information as the technical link between the product companies, USA administration and the regions
• Worked directly with the Technical Manager, to monitor feedback on service profitability and customer satisfaction
• Provided 24 hour on-call technical contact
Jamaica Public Service Company Limited, Kingston, Jamaica
Plant Maintenance Engineer (09/1993 – 04/1998)
• Planned, implemented and executed scheduled maintenance, efficiency testing and troubleshooting on all aspects of operating units and auxiliary equipment, as well as the installation of new equipment at several power plant sites throughout the island. These generating units included two and four stroke diesel engines, steam turbines and gas turbines ranging from outputs of 12 MW to 72 MW
• Actively participated in an elite project team focused on Quality Control and Quality Assurance for all construction aspects for a 72 MW boiler
• Tested and commissioned new and rehabilitated equipment to maintain safety and high levels of productivity
Kingston Industrial Garage, Kingston, Jamaica
Assistant Technical Manager (08/1988 - 7/1990)
• Responsible for the overall day to day operation of the service facilities for Ford and Daihatsu motor vehicles
• Supervised ten technicians while maintaining high quality standards that resulted in complete customer satisfaction
• Continuously trained personnel on current technological improvements
Education
University Of Westminster, London, England, July 1993
B.Eng. (Hons) in Mechanical Engineering
Certification
• Technical Instructors Training Course: September 1989 – December 1989, Daihatsu Motor Company Limited, Osaka, Japan.
• Oil & Gas Fired Boiler Seminar: Babcox & Wilcox, April 1995, Kingston, Jamaica
• Technical Training Course: 2-Stroke Marine Diesel Engines & Spare Parts Acquisition, March 1997, New Sulzer Diesel, Winterthur, Switzerland
• Technical Training Course: 2-Stroke Marine Diesel Engine Update, January 1999, Wärtsilä NSD, Winterthur, Switzerland
• Technical Training Course: 2-Stroke Marine Diesel Engine Update, June 2000, Wärtsilä NSD, Winterthur, Switzerland
Skils
Windows XP, Microsoft Office, Microsoft Project, SAP, AS400 and AutoCAD.