Objective
To gain employment in the marine transportation field or working in the marine industry.
Experience
Qualifications:
• Four and a half years of experience handling all types of claims and appraisals for a large Insurance carrier.
• Past licensed NY and CT damage appraiser.
• Excellent customer service and negotiation skills.
• Specialty Inspections including autos, heavy equipment pieces, cranes, rv and marine.
• Negotiations and appraisals.
• Work independently with minimal supervision.
• Training and development of less tenured representatives.
SKILLS:
Resolved personal, commercial and specialty line claims. Responsible for handling claims in accordance with prescribed authorizations and state laws, promptly and effectively. Assisted on several catastrophic losses, worked on CAT team weeks at a time to resolve losses. Analytical skills required to make decisions and negotiate conflicts. Able to apply law of jurisdiction to facts, excellent organizational skills, command of written and communication skills for contact and /or negotiations. Very familiar with the salvage and auction area of the auto business. Computer knowledge as well as experience utilizing Audatex Estimating and Mitchell Books.
Experience:
Travelers Insurance Company: March 2005 – September 2009
Hired as an auto appraiser, however after 6 months I was promoted, trained than re-classified as a
Heavy Equipment & Crane Tech Specialist. I became a mentor for new appraisers getting into the Specialty Claim Field. I saw everything from a printing press to a building mounted crane. Approximately three years later Travelers had an opening in the Boat and Yacht Division using in house damage appraisers. I applied for the position and was hired. After a short training period (3 days) I was seeing claims for the Boat and Yacht Specialty Division. My responsibilities were to handle the workload for downstate NY, CT and NJ areas. In addition to my normal working conditions I was also called upon to work on cat duty. I responded to a total of 5 CAT disasters (2 in New Orleans, 1 in Florida and 2 in Binghamton, NY). The 2 in Binghamton I handled alone from cradle to grave. We usually worked as individuals however on special occasion the division worked together as a team to solve large volume claims (many items same location).
Car Buyers Market Sales Manager: October 2002 - March 2005
Originally hired as an Internet Salesman, within 8 months I was promoted to Internet Sales Manager. My responsibilities included the tutelage for four sales representatives and being responsible for their actions. Interviewing, hiring and terminating of sales representatives that reported to me. Bill collections and making sure the sales force exceeded the past years revenue of each territory. I interfaced between my sales representatives and clients than became the liaison between the GM and other staff during weekly meetings. I was considered the companies largest collector of past due accounts and largest revenue generator each quarter. I expanded growth and client share in my market area by turning the territory around from the manager before me.
Alines Auto Sales: July 2000 - September 2002
Hired as an automobile salesman than became responsible for other avenues the company was involved in. Primary responsibility was to generate income with auto sales than schedule service work and handle all finance details. Alines had a company owned fleet of five car carriers that transported all vehicles from local car dealerships to and from auto auctions. I handled all pick up and drop off scheduling while keeping the log books organized. I negotiated with each vender and made sure each customer we touched was handled with care. My roll included the daily operations of the business; such as, opening and closing, all keys for premises, inventory, plus interfacing with the alarm company.
Frank & Dicks Marina and Bait Station: June 1996 - June 2000
I purchased the business from the original owner of over 30 years.
As the owner I was responsible for the daily operations of the business.
Planning was paramount since business was located on a private island with no land access. “I learned the hard way” I did it all, from hiring to the maintenance of most of the equipment - generators, solar, inverters, fuel pumps, boats, rigging, fuel barge, docks, store and my home on the island. I maintained a close working relationship with the Coast Guard, DEC, and Marine Police in the Great South Bay waters. Delegated work to a minimum staff of ten employees. I sold the business after 4 years with increased fuel volume from 225K gallons to 472K gallons per season. The business sold everything from sun tan oil to shark fishing bait. Hours of operation ran from 4:30am until 9:00pm almost 8 months a year. I sold the business and purchased a summer home on a private island on the south shore of Long Island powered only by solar and battery which I still own today.
Patchogue Shores Marina: (Part Time): March 1990 - May 1996
I started with this marina to learn about the boating industry. I began as cleaning and boat show set up person. I was working under the tutelage of the owner to learn the boat business. We sold new and used power boats of all varieties from 10 feet to 60 feet. This was strictly a hands on operation of learning everything from listening to complaints from the customers, to analyzing problems with mechanics regarding engines, hulls, interiors, and ordering the correct parts for the repairs. Transported boats to all shows and sold each product we offered. Sold boats at NYC Javits Show and Miami Shows yearly.
Safelite Auto Glass: September 1991 - May 1996
I was originally hired as a salesman for the insurance industry pushing Safelite to be used when an insurance agent received a claim from his/her clients. Responsible for all glass sold from Smithtown, NY to Montauk Point, NY. I became the only salesman ever to multi task a commercial and insurance book of business. Some accomplishments I had while at Safelite are:
• Increased production by 200% awarded Millionaires Club Award yearly.
• Started and doubled the existing commercial book of business for Safelite.
• Lowered expenses and had business grow because of relationships.
• Ran seminars for PIA and IIA agents plus spoke at the continuing education classes.
• Attended and represented Safelite at all industry trade shows, meetings, dinners, etc.
• Spoke at most PIA and IIA seminars. Built bonds with insurance agents and body shops some still exist today.
Education
Certification
4 years marine and heavy equipment damage claims.
Hurricane Katrina and Rita.
Skils
Trained for 100 ton captains license with towing endorsement (did not take test).
Auctioneer/ avid solar d/c power player/ enjoy boats and classic cars.