Objective
Results driven experience in international trade, sales, management and agency operations. Consistently provided profitable operations while promoting outstanding level of customer service working independently and in a team oriented 365/24/7 time-critical operating environment. Practiced in scheduling, negotiations, communications and correspondence with clients and account management
Experience
06/00- 09/08: Marine Operations Manager: Merit Steamship Agency, Portland, OR
·Branch P/L responsibility including marketing and sales, accounting, and billing of value-added services to regional, national, and international shippers and ocean carriers. Administrated daily office procedures, scheduled, supervised and trained personnel, conducted performance evaluations and human resources functions for staff of 5-15.
·Successfully marketed value-added services. Increased revenues to $375K+ in each of past 5 years (from $125K). Reduced expenses and operating overhead by 70%.
·Prepared detailed MS spreadsheet budgets for freight and cargo operations. Applied knowledge of transportation tariffs, import-export practices, ocean traffic procedures and international trade documentation to route, cost and book freight. Planned stowage, scheduled labor, and coordinated port operations for ocean carriers/marine terminals.
·Composed a high volume of account correspondence and E/M communications.
·Negotiated rate and service contract terms, analyzed and selected service vendors, documented cargo and casualty claims and resolved customer service issues.
·Prepared reports and correspondence, computer data entry for AMS manifests and originated B/Ladings. Coordinated cargo documentation with customs brokers/freight forwarders. Filed extensive regulatory documentation to classify cargo and comply with US Customs, TSA/DHS/ICE/USCG/DOT/OSHA/DEQ/WDOE rules and regulations.
·Audited and approved invoices for rate compliance based on service quotations and transportation tariffs. Issued arrival notices, and prepared MS Excel spreadsheet to audit $350K/Monthly in freight collections. Reviewed and approved invoices for $6-10M+ in annual A/R-A/P expenditures. Tracked settlements and resolved account discrepancies.
10/99-05/00: Marine Manager: Norton Lily International, Long Beach, CA
02/99-09/99: Sales Manager, Modulog Industries, Portland, OR
Education
B.S., Business Administration, Portland State University
International Business Studies Certificate,
Transportation Studies Program,
Export Management-Graduate Asst., Honors.
Certification
World Trade Institute
Petroleum Tank-ship Operations
International Trade Documentation (USA)
TWIC program card holder
Hazmat Training
Skils
I offer the employer a detailed working of practical agency management at all US West Coast ports having supervised or directly handled port operations for several thousands of port calls for major ocean carriers. This experience includes representing a diversified range of carriers for container, dry, liquid and tank-ship operators; heavy lift, Ro-Ro, auto and project carriers; LPG/C, reefer and chemical carriers as well as liner services. My background includes involvement in planning and start-up operations for mineral and ore exports and experience with worldwide charter brokers and chartering departments.
This experience includes practical skills in researching cost effective transportation rates and computer skills for data entry to maintain database information to schedule, monitor and coordinate the movement of commodities. During the past 20+ years of successful sales and operations experience, I have developed effective research skills to work across all transportation modes along with the ability to identify, maintain and develop a cost-effective database of outside freight contacts for rate quotations and load scheduling. I can provide the employer with direct experience coordinating import-export documentation with customs brokers and freight forwarders along with experience with in stowage planning and port dispatch to meet shipping commitments.