Objective
Experienced leader, innovative thinker, problem solver, with great interpersonal skills. Interested in expanding upon my previous experiences in the Marine Industry
Experience
Caribbean Marina and Restaurant, 150 boat Marina on Minnesota’s busiest lake
Tonka Bay, Minnesota, 2000-2005, April, 2007-December, 2007, Febraury, 2010-present
-Worked with management to analyze business operations, increasing employee effectiveness and efficiency by an estimated 20-25%
- Provided customer service by maintaining client base and addressing customer needs and services
-Attended docks, maintained grounds and customer boats and slips, and worked the gas dock
-Created “Storm Water Prevention Plan” to reduce pollutants entering Lake Minnetonka, decrease marina maintenance costs, while increasing customer boat cleaning services profits by 25%
Francis & Associates, Inc. Private Investigators
Las Vegas, Nevada, Director of Sales & Marketing Contract Position, June 2009-June 2010
-Developed and Maintained company’s very first Sales and Marketing program
-Developed company client database which reduced time/cost in client relations and increased retention
-Led business expansion resulting in sales increase 50% in first six months with company
Wingate by Wyndham, Executive Hotel for business travelers
Henderson, Nevada, Meeting & Events Coordinator/Assistant Sales Manager January, 2008-August 2009
-Arranged meeting space, catering, and audio visual to suit client’s needs, on time and under budget
-Managed and supervised front desk staff in meeting space operations to exceed client expectations
-Maintained all meeting space client accounts, resulting in meeting revenues increasing by $100,000
-Assisted Sales Director in sales calls, telemarketing, and advertising
McKinsey and Company, Worlds Largest Management Consulting Firm
Purchasing/Duplicating, New York, New York, December, 2005-April, 2007
-Prepare orders for company departments
-Maintain supply room stock
-Revised and produced duplicates of company/client confidential documents
Education
University of Minnesota-Duluth, Bachelor of Business Administration, December, 2004
Major: Business Administration, Organizational Management emphasis
Minor: Psychology
Certification
Skils
Strong Leadership, problem-solving, critical thinking, customer service, marketing, and interpersonal skills
Proficient with multiple computer software programs and databases including:
Microsoft Office (Outlook, Word, Excel, PowerPoint), GoLeads, SalesPro, and WinPM