Objective
A position in human resources or management which will challenge me to apply my business
experience and education to assist the company in the accomplishment of its goals
Experience
Professional Summary
Leader and corporate trainer successful at helping new employees adjust to company culture and feel valued in their new roles. Creative leader and corporate trainer dedicated to developing unique employee orientation and training programs that will generate a loyal and knowledgeable staff. A driven leader and corporate trainer bringing an innovative approach to human resource management and leadership roles while creating a team-driven environment that fosters room for development and growth.
Skills
New employee orientation Team Leadership
Termination procedures On-Boarding
FMLA comprehension Interviewing
Trained in FMLA/ADA/EEO Employee Engagement
In-depth knowledge of HR Compliance Facilitation
MS Office proficient Customer Service
Team building Sales
Employee recruitment
Performance Management in union environment
Work Experience
Inbound Sales and Service Representative
Convergys-Logan, UT- October 2014 to Present
Responsibilities include exemplary customer service; customer needs based selling, troubleshooting, and technical support and achieve and maintain specific sales goals and call metrics in an inbound call center environment.
Human Resources Assistant
GE Healthcare (Temporary) - Logan, UT - June 2014 to October 2014
Supports human resources processes by submitting employee data reports by assembling, preparing, and analyzing data, maintaining records and information. Maintains employee information by entering and updating employment and status-change data .Provides administrative support by entering, formatting, and printing information; organizing work; answering the telephone; relaying messages; maintaining equipment and supplies. Maintains employee confidence and protects operations by keeping human resource information confidential.
? Ensures that compliance such as confidentiality agreements is completed and acknowledged in a timely fashion.
? I-9 Compliance
? Employee Information is filed per state and local guidelines.
Phone Banker
Wells Fargo – Salem, OR. - March 2012 to June 2013
Providing a high level of customer satisfaction while resolving billing and service issues while continuing to increase sales. Maintaining Quality Assurance well above the industry average, ensuring my referral rate was kept over the minimum of 20% on a continuous basis
Assistant Store Manager
AT&T Mobility - Wilsonville, OR - 2010 to 2011
Assists the Store Manager in the daily operation of a retail store. Schedules employees, maintains inventories,
conducts physical inventories, maintains store appearance, and completes day-to-day paperwork as directed.
Provide coaching and develop on a continual basis to consultants to consistently improve customer service
and sales skills.
? Customer Experience Scores consistently over 90%; year to date
? Consistently exceeding objectives for Gross Ads and Opps
? New Small Business accounts increase to an average of 20 to 25 per month
? Develop and maintain relationships with union officials, third party vendors and internal and external customers within the company.
Supervisor Customer Service/Corporate Trainer/Telesales Manager
Qwest Communications- Logan, UT – 2006 to 2010
Deliver diverse array of management services for leading telecommunications firm. Provide comprehensive coaching and development for consultants managing premier residential service accounts. Assure complete staff
product knowledge and sales skills via development and delivery of classes for new and continuing staff.
Facilitate top performance levels in telesales efforts. Assure top-tier customer service, complete team
professionalism and continually strong revenue generation.
? Led telesales team to "Top Team Sales Levels" for six months.
? Achieved 118% to net revenue of sales objectives.
? Delivered innovative, comprehensive and effective training to myriads of new employees, continuing
workers and employees being developed for leadership positions.
? Achieved top-tier customer service results ensuring continual satisfaction of leading residential customers
who use over 4 strategic products and pay $200+ for monthly services.
? Managed and assisted with the development of the “Premier Queue” which changed the way that customers that who utilized four or more strategic products or spent more than $200 more per month on their telecommunication services were routed. This involved the training of additional trainers, supervisors and sixty additional consultants.
? Assisted with recruiting, interviewing and on-boarding of new employees.
? Coaching and developing staff within the guidelines of state, local and federal labor regulations in a union environment.
? Develop and maintain relationships with union officials, third party vendors and internal and external customers within the organization
? Employee Engagement Scores 4.26 in 2007 and 4.96 in 2008 according to Gallup
Senior Corporate Trainer
Qwest Communications - Helena, MT - 2004 to 2006
Provided initial, follow-up and continuing training services to diverse range of telecommunications employees.
Assured complete sales, service and system knowledge for highly successful team work achievements.
? Attained top production levels from wide range of new hires.
? Exceeded revenue sales objectives, with all 5 new hire classes between 2004-2006 attaining over 100% net
revenue sales objectives.
? Assisted with recruiting, interviewing and on-boarding.
? Developed and presented training material for classes ranging from 15-150 learners at any given time.
? Develop and maintain relationships with union official, third party vendors and internal and external customers within the company.
Education
MBA in Business Management with Concentration in Human Resources
University of Phoenix - Logan, UT 2014 to 2016
BA in Business Management/Human Resources
University of Phoenix- Salem, OR. Graduated: 2014
AA in Business Management/Human Resources
University of Phoenix- Salem, OR Graduated: 2010
Certification
Will be pursuing my PHR (Professional Human Resources Certification) in the spring or winter of 2015.
Skils
New employee orientation Team Leadership
Termination procedures On-Boarding
FMLA comprehension Interviewing
Trained in FMLA/ADA/EEO Employee Engagement
In-depth knowledge of HR Compliance Facilitation
MS Office proficient Customer Service
Team building Sales
Employee recruitment
Performance Management in union environment
I am in a position where I can relocate if it serves the needs of the business. I can also work a flexible schedule.