OBJECTIVE:New career opportunity with professional organization to obtain a position that will enable me to use my strong customer service, financial, computer and management skills, as well as my educational background, and knowledge.
PROFILE:Extensive general business experience in the financial services industry, customer service, network, operations, ecommerce, sales in all directions of operations.
Areas of expertise:
Organize and prioritize individual workload in order to meet required deadlines Team player who thrives in a collaborative, customer-focused, family environment Excellent problem solving abilities Commercial/Consumer Collections Financial Analysis, accounting, Management of operations Customer Service Human resource/Payroll/Accounts Payable Regulatory Compliance Information Integration Assessment/Underwriting Auditing & Credit Risk Reviews Highly experienced on programing, platform, MSDOS, encryption, database, technologies, and skill trade
EDUCATION:Network Administration - Information Systems University of North Carolina at Charlotte, 2002 Charlotte, NC
North Moore High School, 1998 Robbins, NC 27325
EXPERIENCE:
THE BABY’S GALLERIE West End, NC2013-2015 Director of Operations Manager over 5 employees; 10 different ecommerce platform sites Responsible for warehouse, shipping daily order, reports Accounts payable, payroll, purchasing Accountable and responsible for all aspects of the entire company Created inventory program for more than 1.2M in retail inventory Listed/created over 1,500 different products on all sites
WELLS FARGO BANK Pinehurst, NC 2011-2013 Licensed Banker, Personal Banker II Received Best Banker for NC Region in 2012 Achieved daily, monthly, quarterly, annual goals Sales, Customer Service, daily reports, Accountable Daily efficiency of entire branch sales, customer service, customer requests Planning and development of responsibilities of daily goals set Assist in development and implementation of special projects and promotions. Communicate effectively with team members, team leads, and management Responsible for approvals, leadership of all staff under Wells Fargo in the branch and surrounding branches
FIRST BANCORP (FIRST BANK) Seagrove, NC2010-2011 Vice President - Branch Manager Board of director member for Moore/Randolph county Key Accomplishments: Led efforts in lowering past dues from 8.00% to 1.19% Lowered Non-accrual loans from 38 to 15 Increased branches Income from negative 538k to positive 328k Personally managed the branch’s borrowing client base of 23 million in total loans outstanding. Deposit ratio of 36 million. President’s Achievement Award 2011 promoted as well as promoted to Vice President
FIRST BANCORP (FIRST BANK) Candor, NC2005-2010 Assistant Vice President – Branch Manager Board of Director member for Montgomery County Key Accomplishments: Received the President’s Achievement Award 2005, 2006, 2007, 2009 Corporate trainer for loan operating system App Center & Laser Pro, Trained over 150 employees Grew branch portfolio from a 2 million to 8 million, Tripled Branches total Income
FIRST BANCORP (FIRST BANK) Kenansville, NC2004-2005 Loan Officer Key Accomplishments: Member of team that dealt with all loans, accounts, & portfolio transition from RBC Centura to First Bank conversion Trained manager trainees on banks policies/procedures/lending
FIRST BANCORP (FIRST BANK) Anderson Creek, NC2003-2004 Customer Service Representative Key Accomplishments: Opening checking accounts, savings accounts, IRA's, CD's, wire transfers, etc
FIRST BANCORP (FIRST BANK) Troy, NC2002-2003 Loan Compliance Assistant Key Accomplishments: Performed the programming bank wide on bank ware loan operation system Reviewed compliance on all loan documentation bank wide
SOFTWARE/SYSTEM SKILLS: All Microsoft Office operating systems: ex: Word, Excel, Power Point, etc Apple, Windows, Office, Quick Books, Ecommerce, Web design CISCO, Net+, and A+ Operating Systems, EDR Reports, Flood Reports, Credit Leader E-Vision Document & Check Research, E-Vision ERM Research, NADA, Equifax GUI Horizon, Laser Pro, Horizon Teller, Title Insurance, Credit Life, A&H Insurance
LICENSE/CERTIFICATIONS: North Carolina Life Insurance Agent License License #: 0016815350 Accidental, Life & Health Insurance License FINRA Series 6 - License CRD# 6113639 Mortgage NMLS License Notary Public
National Producer #: 16815350
REFERENCES: Roger Gentry Sr. Vice President First Bank(910) 638-0982 Joanne Meislin OwnerThe Baby’s Gallerie(315) 794-8462 Kenneth Hill CEOH&H Furniture &(336) 460-0064 Chief Express, LLC