Objective
I would like to work on a ship or shoreside in the hotel department as a manager overseeing operations.
Experience
MAJESTIC AMERICA LINE
MANAGER OF SHORE TOURS Jan 2007-Dec 2008
Discovered, researched, created and priced shore excursions for five cruise vessels visiting 50+ ports of call, evaluated vendor performance, enforced company liability and safety requirements, exceeded revenue budget, operated under cost, approved and tracked invoices, supervised onboard shore tour departments and personnel, and acted as coordinator for vessels and ports
DELTA QUEEN STEAMBOAT CO., INC.
HOTEL MANAGER 2002-2006
Supervised and administered operations of Front Desk, Housekeeping, Bar, Dining Room, Galley, Retail, Shore Tours, Human Resources, and Hotel Maintenance on 416 guest/150 crew vessel, responsible for maintaining budgets, complied with United States Coast Guard, Homeland Security, and Food & Drug Administration rules and regulations, improved guest and crew satisfaction
SHORE TOUR MANAGER/RIVER HISTORIAN 1999-2004
Promoted, described, sold, and dispatched excursions, organized and expedited guest disembarkation, performed duties of guest concierge, increased revenue; presented daily public and informative lectures to guests about rivers, history, and points of interest, made public address system announcements
BAR MANAGER 2001-2002
Managed staff and departmental operations including public and private group functions and social events
CHIEF PURSER 2000-2001
Front desk manager of vessel hotel, financial controller, exceeded guest satisfaction scores
EXECUTIVE HOUSEKEEPER 1997-2000
Supervised staff of 25 employees, responsible for the operations of: 210 guest staterooms, public spaces, vessel laundry, inventory and purchase orders under budget, increased housekeeping service scores
HUMAN RESOURCES COORDINATOR 1995-1997
Handled onboard human resources duties for crew and officers: benefits, staffing, training, discipline, performance management, payroll, union policies, travel requests, and medicals
Education
1992-1994 MCDANIEL COLLEGE WESTMINSTER, MD
Bachelor of Arts, Mass Communication
Graduated Summa cum Laude
1990-1992 HAGERSTOWN COMM. COLLEGE HAGERSTOWN, MD
Associate of Arts, Mass Communication
Graduated Summa cum Laude
Certification
ServSafe Food and Alcohol, Master Guest Path Trainer, Breath Alcohol Technician, CPR& First Aid, Maritime Homeland Security for Employees with Security Duties
Skils
Efficient in Microsoft Word and Excel, Fidelio and Micros systems
I was acknowledged for my work ethic when I received the Spirit of Vision Legacy Award for Service Excellence, January 2006, which was awarded to only six out of the 40,000 associates of Delaware North Company, parent company of Delta Queen Steamboat Company.