Objective
Maintenance Manager
Technical Manager
Training and development of personal
Experience
Wärtsilä North America— Ft. Lauderdale Florida 02/98 to Present
Field Service Technical Coordinator, 09/2008 to Present
Plan all field service jobs with the objective of fast & quality service to customers, including all Wärtsilä engine family lines found in the cruise ship industry, power plants and oil rigs just to mention a few. Technical evaluation during the jobs & to provide technical assistance to the sales department when needed. Development of Field Service engineers. Planning of the job & briefing before starting of the job and coordinate all the resources required for the job. Technical evaluation during the job & to support field service engineers for their technical queries during the maintenance. To plan field service activities especially special projects.
Preparation of field service documentation for a concerned job and written communication with customer at the site. Coordinate with workshop for availability & delivery of tools Logging and follow up of customer complaints and prepare an immediate resolution. Coordinate with supplier/contractor to ensure job progress strict adherence to quality systems and way of working. When needed to join engineers for on site for technical support. Factory certified in Wärtsilä product line. Reviewing and approval of field service reports. Project Manager for large projects such as crankshaft replacements. Participate in technical and contract negotiations with clients for up coming new projects.
Responsible for budgeting of tools. Implementation of new services and development of new services.
Field Service Senior Service Engineer, 08/2004 to 09/2009
As a 4 Stroke Field Service Engineer we successfully installed, maintained, over hauled, repaired and commissioned Wärtsilä products world wide. Provide an expert support to engine performance related claim handling. Prepare root cause analysis of performance related problems when needed and propose solutions. Analyze service reports and ensure that correct procedures are followed .Render effective feedback regarding technical- service issues, provide reviews towards Product Management. Analyze engine performance reports, conclude on engine condition, and suggest further actions. Assist Field Service personnel and external customers, take part in remote troubleshooting.
Prepare instructions and / or carry out necessary measurements and analysis on engines in operation as needed. Describe procedures and suggest modifications of existing instructions’. Work out solutions to solve performance problems in cooperation with other experts in Technical Service. Initiate implementation of solution. Support licensees, shipyards and owners in engine performance re-lated topics. Train personnel of Wärtsilä in Engine Performance related subjects. Implement the field service process according to the service guide lines. Formulate and communicate the local Field Service budget and action plan. Organize the activities and implement tasks set in the budget and action plan. Manage field service and workshop personnel. Follow up and report the Field Service performance. Participate in technical and contract negotiations. Participate in and co-ordinate the training of the field service and workshop personnel. Warranty engineer on power plants. Commissioning and delivery engineer of new vessels. Extensive travel and support for our customers in South America.
Field Service Senior Service Supervisor, 08/2002 to 09/2004
As a 4 Stroke Field Service Supervisor we successfully installed, maintained, over hauled, repaired and commissioned Wärtsilä engines worldwide, Applications varies from cruise ship, tankers, power plants, oil rigs tec. Support for the senior service engineers. Start up and commissioning of engines in ships and power plants. Extensive travel and support for our customers in South America.
Field Service Technician, 1998/ 08/2002
As a 4 Stroke Field Service Technician we provided support to our senior service engineers. Extensive travel and support for our customers in South America.
Florida Power and Energy Services 04/1991 to 01/1998
Workshop Manager-Field Service Support, 04/1991 to 01/1998
Complete remanufacture of Electromotive Diesel Engines ( EMD) MTU, Detroit Diesel, Caterpillar Diesel engines to be converted into marine engines or power plants. Component rebuilds. Commissioning, re power and overhaul of diesel engines in the field. Technical and Sales support. Training for new customers. Engine dyno operator. Travel worldwide to repair, install and repower diesel engines. Extensive travel and support for our customers in South America.
Customer assistance Manager, customer service support for new clients.
Sun Power Diesel 01/1988 to 03/1991
Workshop and Field Service Technician -01/1988 to 03/1991
Complete repair of marine high speed diesel engines and medium speed diesel engines such as, Cat, EMD, Volvo, Onan, Mack, Ford, International, Cummins, Westerbeke, MAN, MTU, Detroit Diesel and Travel worldwide to repair, install and repower diesel engines.
Education
National Education Center 08/1983 to12/1984
Degree of Associate in Specialized Technology for successfully fulfilling all requirements prescribed in the Automotive Technique and Management Program.
Degree of Associate in Specialized Technology for successfully fulfilling all requirements prescribed in the Diesel Engine repair.
Certification
uppon request
Skils
Willing to travel up to 50% of the time